The Veterans Outreach Specialist’s main purpose is to engage and re-engage members of the Veteran and/or military community in need of Primary Care/Mental Health/Substance Use Treatment into services. The Veteran Outreach Specialist will provide outreach services in a Trauma Informed Recovery Focused manner as outlined in individual’s treatment planThis position has been identified as a safety sensitive position that includes tasks or duties (i.e., driving) that the employer in good faith believes could affect the safety, health or reputation of the Agency, participants, the employee performing the task or others. In all duties listed in the job description, the Veterans Outreach Specialist is responsible for providing outreach services to the community and to document services provided. This position also creates a positive experience for individuals served where Kindness Matters.
Qualifications Required
- High School diploma or GED
- Minimum of two (2) years of experience in behavioral health or related field
- Must be 21 years of age or older.
- Possess a valid driver’s license with acceptable driving record and reliable transportation.
- Certification in first aid, CPR, and crisis de-escalation. Training will be provided if the candidate does not possess an active certification.
- Ability to lift 50 pounds.
- Have availability of telephone for easy access of Agency contact.
- Ability to type and working knowledge/familiarity with computers and electronic clinical record keeping.
- Must obtain and maintain a fingerprint clearance card and have appropriate background check clearance.
- Current Tuberculosis screening test and provide evidence of freedom from infectious tuberculosis prior to providing services. Additional TB testing or screening questionnaires will be performed annually.
- Possess the physical, mental, and cognitive ability to perform specific clinical and/or tasks required by the position without posing a direct threat to the safety and security of patients.
Mental and Emotional
- Demonstrate good written and verbal communication skills.
- Able to positively interact and develop rapport with mentally ill participants and their families, professional and support staff and various levels of staff from community agencies.
- Able to maintain a calm, non-defensive, supportive attitude during crisis or potential crisis situations.
Physical
- Long periods of sitting, ability to bend, lift and carry up to 50 pounds.
- Able to operate phone, Fax, copier, and a computer.
- Must be fully ambulatory and able to assist participants.
- Must be able to operate an Agency vehicle.
Qualifications Preferred
- Bilingual – English/Spanish
- Served in any branch of the armed forces or identify as a close family relation of a service member.
- Experience or knowledge of military armed forces and understand services available to assist our veterans and family members of service members.
- Experience working in Integrated Healthcare (primary/behavioral health)
- Advanced knowledge of cultural diversity and sensitivity.
- Knowledge of community and community resources
