Operations Lead - iLIFE

Job Purpose: The Operations Lead works as a liaison between iLIFE management and staff, enacting policies, and procedures to ensure optimal service is provided. This role helps the supervisor manage and motivate multiple teams and compiles and analyzes team data to identify trends and opportunities to drive effective performance results.
Essential Job Functions:
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Provides guidance, mentorship, and oversight to assigned team(s).
• Conducts quality checks and provide coaching or feedback when needed.
• Reviews work for accuracy, consistency, and compliance.
• Assists in monitoring performance and productivity standards for each team on an individual level.
• Prepares progress reports and/or summaries on team performance to direct report.
• Leads staff in training, processes, and procedures that drive effective performance results.
• Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.
• Fosters a positive work environment, which promotes development of acceptable work ethics.
• Communicates and assists in enforcing department and company policies and procedures.
• Other duties as assigned.

Required Education, Experience, Certifications, Licensure and Credentials: (Where appropriate, education and/or experience may be substituted)
Minimum Required Education: Associate degree OR equivalent work experience in a related field.
Minimum Required Experience: Minimum of 2 years of related data entry experience. Experience working with culturally diverse populations.
Travel Type: None
Knowledge, Skills, & Abilities:

• Strong leadership and motivational skills
• Excellent organizational skills and ability to multitask while working in multiple systems.
• Demonstrated strong computer knowledge and proficiency in Word, Excel, and Outlook.
• Accepts personal responsibility for the quality and timeliness of work and assumes ownership of the results
• Adapts quickly to change.
• Ability to perform tasks accurately and abide by MCFI policies.
• Skill and ability in making decisions, considering a variety of complex factors.
• Demonstrate good communication skills
• Exhibit assertiveness, flexibility, and ability to maintain positive relationships.
• Ability to maintain strict confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
• Self-directed learner.

Physical Requirements, Visual Acuity, and Work Conditions:
Physical Requirements: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.
Working Conditions: None: The worker is not substantially exposed to adverse environmental conditions.