Casino Host

SUMMARY:   Responsible for identifying and maintaining high impact players.

Essential Responsibilities and Duties:  (Specific areas of responsibility including, but not limited to)

• Accommodates high-end Players (VIPs).
• Conducts acquisition and maintenance of all VIP players.
• Coordinates all VIP reservations and arrivals with The Hotel at Black Oak Casino Resort.
• Prepares, coordinates, hosts and administers all complimentary and Guest events.
• Maintains a working knowledge of the property, as well as current and upcoming special events, in order to advise Guests and fellow Team Members of same.
• Helps facilitate with special events, slot promotions and tournaments.
• Communicates with VIP’s on a regular basis to maximize player loyalty.
• Conducts daily reporting of Host’s duties to Player Development Director and Executive Director of  Marketing.
• Conducts maintenance of all Diamond level tier players.
• Informs department Supervisors of Guests needs, which may require special accommodations.
• Assists with greeting and dispatching tour buses.
• Builds customer database and player loyalty through recruitment and retention techniques.
• Performs other duties as assigned.

Mandatory Requirements:  

• Must be 21 years old.
• Must possess a high school diploma, G.E.D. or equivalent.
• Prior supervisory experience and/or college degree preferred.
• Must complete and maintain Title 31 training.
• Must possess and maintain a valid California driver license and a Black Oak Casino Resort driver's permit.
• Must be able to travel with overnight stays required.
• Must be familiar with computer-based applications including Microsoft Office software.
• Must possess excellent oral communications skills and Guest service abilities.
• Must be able to start projects and follow through unsupervised.
• Must have extensive Guest relations skills; including interfacing with Guests consistently on the highest level.
• Must be able to keep up with a fast-paced, 24 hour atmosphere and work under pressure.
• Must be proficient using a computer keyboard.
• Must be able to pass a mandatory drug test.
• Must be able to obtain a valid gaming license.
• Must provide evidence of employment eligibility in the U.S.
• Must be able to communicate proficiently in English.

Physical Demands:

•  Must be physically able to perform all job requirements.
•  Must be able to lift 25 pounds and occasionally more with assistance.

Work Environment:

• Must be able to work in a non-smoke free environment.
• Must be able to work in a noisy environment.
• Must be able to work all shifts, weekends, holidays, and special events.
• Must be able to work outside in all weather conditions.