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Essential Responsibilities and Duties:Â (Specific areas of responsibility including, but not limited to)
- Receives and reviews room assignments, priority room requests, keys and supplies from Hotel Housekeeping Management.
- Retrieves and stocks caddie/cart to ensure all necessary supplies are available.
- Cleans and stocks Guest rooms with appropriate supplies in accordance with policies and procedures: changes linens and towels, makes beds, scrubs bathroom, vacuums, mops, dusts, washes windows, mirrors and walls, removes trash, places amenities, etc.
- Performs quality checks on the television, telephone, heating/air conditioning and lights.
- Turns in keys, properly stores and secures caddie/cart and unused supplies at end of shift.
- Maintains a positive attitude and acts in a consistently professional manner towards Guests and Team Members.
- Responds to and immediately resolves housekeeping requests and complaints by Guests.
- Promptly report any incidents of Guest dissatisfaction or unusual matters of significance to Manager/Supervisor so that corrective action may be taken.
- Promptly delivers all articles left in Guest rooms after checkout to Hotel Housekeeping Management for entry into Lost and Found.
- Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to Hotel Housekeeping Management.
- Writes shift reports including documentation on any incidents of theft, accidents or injuries when assigned.
- Provides Guests with information about The Hotel and Resort amenities and services as needed.
- Ensures all communication containing Tuolumne Band of Me-Wuk Indians; TEDA, Inc.; Black Oak Casino Resort; and Guest information is consistent with privacy policies and practices.
- Performs other duties and attends to special projects as assigned.
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