Dispatch Officer

SUMMARY: Responsible for dispatching Officers to calls, distribution of information, logging of events, and the operation of non-gaming surveillance equipment.

Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)

• Operates dispatch and surveillance equipment.
  • Coordinates response to calls and emergency situations.
  • Facilitates the flow of information by attending daily shift pass downs.
  • Ensures proper notifications are made in regard to emergency situations, or as directed.
  • Enters accurate data into computer-aided dispatching systems (CAD).
  • Develops reports from information gathered from various reporting systems.
  • Conducts video reviews and investigates incidents.
  • Maintains a working knowledge of departmental policy and procedures.
  • Assists Public Safety Officers as directed.
  • Other duties as assigned.

Mandatory Requirements:

• Must possess a high school diploma, G.E.D. or equivalent.

• Excellent communication skills required.
• Ability to type 30 words per minute.
• Must be computer literate and familiar with various computer applications.
• Ability to learn new computer software.
• Ability to read and comprehend documents such as safety rules, operation and maintenance instructions, and procedure manuals.
• Must be able to read electronic display panels on devices such as radios, cellular telephones, alarm systems, public address systems, etc.
• Must be familiar with all applicable laws, rules, and regulations governing the Casino.
• Must be familiar with Public Safety Department Policies and Procedures and have passed the training program within the introductory period.
• Must be knowledgeable of Public Safety Officer duties.
• Must be able to keep up with fast-paced atmosphere and work under pressure.
• Ability to write routine reports and correspondence.
• Must be able to multi-task, prioritize, understand and retain information communicated via radio, email, telephone, or in person.
• Must be able to communicate using fixed or portable 2-way radios, land line, or cellular telephone.
• Must be at least 21 years of age.
• Must be able to obtain a valid gaming license.
• Must be able to pass a mandatory drug test.
• Must provide evidence of employment eligibility in the U.S.
• Must be able to communicate proficiently in English.

Physical Demands:

• Must be able to lift and push/pull at least 50 pounds and occasionally more with assistance.
• Must have visual acuity of 20/20 with corrective lenses.
• Must be physically able to perform all job requirements including intricate manipulation of controls, walking, standing, bending, and reaching.

Work Environment:

• May be required to wear protective equipment such as mask, earplugs, gloves, eyewear, weather gear, etc.
• Must be able to work in a non-smoke free environment.
• Must be able to work in a noisy environment.
• Must be able to work outside in all weather conditions.
• Required to work around moving machinery with possible exposure to vibration, dust, gas, steam or chemicals.
• Potential exposure to hostile situations.
• Required to walk on uneven ground.
• Must be able to work flexible hours, weekends, holidays, and special events.