Processing Lead, Document Retrieval

Are you looking to start an exciting career in the healthcare industry?  Are you in a Leadership position trying to get out of the Call Center environment?  Are you a Lead in a Medical Records department and looking to move forward?  This may be the position for you!

ABI currently has an excellent opportunity for an ambitious Document Retrieval Lead.  In this position you will be implementing/monitoring changes and reporting this information for proper handling, processing all problem orders, maintaining efficiency in the work flow within the department, and minimizing any unnecessary distractions before escalating to the Supervisor. The Retrieval Specialist Team Lead maintains his or her own tasks while being able to juggle daily questions/concerns from Schedulers, miscellaneous tasks, learning new office programs, tracking (workflow, inner/outer department efficiency issues, and auditing) for the Supervisor, and any other task that may be asked upon the employee.

This role is a full time position with a standard work schedule Monday-Friday: 8am-5p. Hourly pay $19.00 with some overtime on an as-needed basis.  

We've got an awesome team already, but there's always room for more!   Join our team and discover how you can shape your own future at ABI. 

Essential Functions

• Answers any daily questions/concerns with schedulers before escalating to Supervisor
• Creatively assists in any problem areas of the department to ensure higher level of productivity.
• Assists in training issues such as: provides direction on daily basis to scheduler to ensure the correct procedures are followed, and audit as deemed necessary.
• Provides quality control to all work entering and leaving department.
• Maintain a rapport with all problem facilities. This ensures a better working relationship before passing the facility to a scheduler for handling.
• Tracks department goals for Supervisor and reports information to Supervisor to ensure our monthly financial goal is met.

Marginal Functions

• Constant contact with all departments/offices regarding resolution to any issues.
• Assist the Supervisor in interviews for support in hiring.
• Ensure all office programs are functioning and being handled accordingly.
• Reviews WIP Report and forwards all documentation to Supervisor for handling.
• Announcing any new procedures and policies to be implemented.

Educational Requirements

• High school diploma/GED equivalent
• Some college desirable

Experience Requirements

• Two years office experience; background in legal, customer care, or call center desirable
• Prior Lead experience desirable; training small groups (5 or more people)
• Experience with basic office programs

Skills and Abilities

• Excellent organizational skills
• Persistence in exceeding any goals/expectations
• Self Motivated
• Communications - Ability to explain/implement new procedures with ease within department
• Must be able to work under pressure and have quick problem solving skills
• Able to use: Phones, computers, copy machines, fax machine
• Computer literate - Microsoft Word, Microsoft Excel, and Power Point spreadsheet if position calls for the task.
• Accurate grammar and spelling desirable
• Typing (35 WPM+)
• Must learn and use Industry terminology
• Must be willing to adapt to daily changes
• Detail-oriented
• Bilingual a plus

ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.

ABI offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans