Ready for a career that excites you and has you up early, beating the alarm clock in the morning?
Joining ABI in Loma Linda, CA as a Document Retrieval, Lead may be the best decision you ever make.
The primary objective of this role is to assist the supervisor by implementing and monitoring changes and reporting this information for proper handling. The position processes all problem orders, maintains efficiency in the work flow within the department, and minimizes any unnecessary distractions before escalating to the Supervisor. The Document Retrieval Lead maintains their own tasks while being able to juggle daily questions and concerns from Schedulers, miscellaneous tasks, learning new office programs, tracking (workflow, inner/outer department efficiency issues, and auditing) for the supervisor, and any other task that may be asked upon the employee.
This role is a full time position with a standard work schedule Monday-Friday, 8:00am-5:00pm.
If you are passionate about document retrieval and enjoy working in a dynamic environment, join the ABI team today!
SUMMARY
The Document Retrieval Lead assists the supervisor by implementing and monitoring changes and reporting this information for proper handling. The position processes all problem orders, maintains efficiency in the work flow within the department, and minimizes any unnecessary distractions before escalating to the Supervisor. The Document Retrieval Lead maintains their own tasks while being able to juggle daily questions and concerns from Schedulers, miscellaneous tasks, learning new office programs, tracking (workflow, inner/outer department efficiency issues, and auditing) for the supervisor, and any other task that may be asked upon the employee.
ESSENTIAL JOB FUNCTIONS
• Answer any daily questions or concerns with schedulers before escalating to Supervisor.
• Assist in any problem areas of the department to ensure higher level of productivity.
• Assist in training issues such as: providing direction on daily basis to scheduler to ensure the correct procedures are followed, and audit as deemed necessary.
• Provide quality control to all work entering and leaving department.
• Maintain a rapport with all problem facilities to ensure a better working relationship before passing the facility to a scheduler for handling.
• Maintain constant contact with all departments and offices regarding resolution to any issues.
• Assist the supervisor in interviews for support in hiring.
• Ensure all office programs are functioning and being handled accordingly.
• Reviews WIP Report and forward all documentation to Supervisor for handling.
• Perform other duties as assigned.
ESSENTIAL LEAD RESPONSIBILITIES
• Carrying out all responsibilities in accordance with the company’s standards, policies, and all applicable employment laws.
• In conjunction with management, managing and monitoring workflow and providing support, training, and techniques to assist staff in achieving department daily/weekly/monthly goals and standards.
• Encouraging positive morale, maintaining harmony among staff, and resolving grievances when necessary.
• In conjunction with management, communicating change effectively and supporting those affected by change.
• Evaluating staff performance, providing periodic feedback to staff and reporting any performance concerns and/or recommendations for growth opportunities to management.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position generally consists of:
• Ability to work at a desk or similar office-type furnishings up to 8 hours a day or longer as required by business needs.
• Ability to operate a computer and other office equipment up to 4 hours at a time.
• Ability to travel to different floors of the office or other locations.
• Ability to move throughout the office.
• Occasionally lifting and/or carrying up to 30 lbs.
• Occasionally pushing/pulling up to 30 lbs.
• Occasionally subject to bending, squatting or twisting.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The office environment is active with moderate voice levels and interruptions that may challenge concentration.
• Extended hours are may occasionally be required beyond the regular eight (8) hour work day.
DISCLAIMER
This Job Description is not an exhaustive list of all functions employees may be required to perform in the described role, and additional functions may be required. This Job Description is applicable to the above position with ExamWorks and/or any of its affiliates (collectively referred to as “ExamWorks”). ExamWorks reserves the right to revise this Job Description at any time with or without notice to employees. Employment with ExamWorks is at-will, and nothing in this Job Description changes that at-will status. Employees must be able to perform the essential functions of this position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of this position, unless such accommodations would cause an undue hardship to ExamWorks.
