Traveling Receptionist

MES is looking for a Traveling Receptionist to join our team!

The Traveling Receptionist reports to the designated office locations and performs a variety of functions to ascertain and organize examinee information and provides support to staff and physicians as needed. Position greets and welcomes visitors and completes check-in of all examinees. This position serves as the liaison between examinee and staff, ensures all confidentiality measures are upheld and oversees the lobby at all times. This position acts as assistant to the Clinic Director in addition to normal clinic duties.

The schedule is Monday to Friday, and the successful candidate must be flexible on starting and ending time. Some days can start as early as 6am. 

ESSENTIAL JOB FUNCTIONS:

• Travel to various office sites to perform functions of the position; location may vary on a daily basis.
• Greet all visitors and examinees and direct them appropriately.
• Answer all incoming telephone calls in a professional and courteous manner.  Screen each call, obtain the callers’ name any relevant details, then route the call appropriately.
• Review chart to verify examinee name, file number, case type, etc. and add any additional information on chart appointment sheet prior to examination.
• Provide examinees with all required paperwork for completion and ensure placement in the chart.
• Route examinee to appropriate exam room.
• When necessary, chaperone examinations with female examinees or as requested by physician.
• Maintain a smooth flow of examinations to ensure appointments are kept on schedule.
• Perform clerical duties such as typing, filing, emailing, and proofreading as required.
• Oversee the cleanliness of the lobby and reports any issues to management.
• Promote effective and efficient utilization of clinical resources and supplies.
• Participate in various educational and or training activities as required.
• Assist in training of new hires.
• Perform daily audits of cases and workflows; Monitor workflow queues and clinician inbox to ensure timely communication and efficiency.
• Assists Clinic Director with tasks as assigned; stands in for Clinic Director when out of the office or offline.
• Perform other duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience  

High school diploma or equivalent required. A minimum of one year on the job experience in a medical office or related field preferred; previously supervisory experience in a customer service-oriented position or related field preferred.

Certificates, Licenses, Registrations  

Valid State Driver’s License.

QUALIFICATIONS 

• Must hold a valid state Driver’s License and be able to perform day travel as required.

• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Excel, and the Internet.
• Ability to follow instructions and respond to managements’ directions accurately.
• Must demonstrate accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Must be able to work independently with minimal supervision, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team -oriented environment.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and or stressful conditions.
• Must possess the ability to manage change, delays, or unexpected events appropriately.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

WHO WE ARE 

MES Solutions, a respected pioneer of the independent medical examination (IME) and peer review services industry, is setting the standard for independent review services nationwide. We handle evaluations for a variety of property and casualty insurers, self-insureds and third-party administrator’s business lines such as: automotive, disability, liability, group health, long-term care, FMLA and workers' compensation.  IME and Peer Review services play an important role in evaluating the appropriateness, medical necessity, cost, as well as certification of requests for care.  IME services and Peer Review services are provided by MES Solutions, accredited by URAC for CORE Organizational Quality, and MES Peer Review Services, a URAC accredited Comprehensive Independent Review Organization,­ respectively.

MES Solutions offers a fast-paced team atmosphere with competitive benefits, paid time off, and 401k. 

MES is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans