I.T. Systems Administrator I

PRIMARY OBJECTIVE OF POSITION

Assist in administration and support the operations, maintenance, and overall health of the core financial banking systems including Linux, Windows, and Oracle systems.  Ensure that infrastructure meets immediate and future business needs and adheres to business continuity requirements and regulatory requirements. Install, configure, and manage financial systems infrastructure and associated applications following proper guidelines and procedures.

ESSENTIAL JOB FUNCTIONS

• Serve as Tier 1 Administrator for all core financial systems, including physical and virtual servers.
• Perform system processing, adhering to appropriate schedules, and document and maintaining processing automation jobs.
• Assist with Oracle database administration.
• Monitor environment health and performance metrics in real-time and take corrective actions to ensure system stability and availability.
• Analyze logs and alerts for backup, replication, and archival processes to ensure availability, integrity, and compliance with enterprise business continuity plan.
• Assists with maintaining financial systems integrity and performance by working with business partner support organizations to quickly address concerns.
• Maintain processing accuracy and efficiency through continual improvements to routine processing requirements.
• Troubleshoot and resolve issues for all managed systems.
• Ensure the security of the financial systems and applications in collaboration with the Cyber Security team to ensure all discovered risks are promptly addressed and documented.
• Build and manage test and development environments and ensuring proper communications with auxiliary systems.
• Work with Identity Access Management Administrator to create and maintain system(s) staff and vendor system access accounts.
• Follow change management procedures for all system changes.
• Coordinate software changes with project management, business application analyst, and other necessary credit union staff.
• Implement and manage deployment schedules for new operating systems and applications including required patches and updates.
• Develop standard operating procedures for the security, maintenance, installation, and deployment of all management systems.
• Provide Tier 1 support to the I.T. Service Desk.
• Maintain knowledge of managed systems and environment through self-study and other approved training opportunities.
• Participate in departmental on-call scheduling as well as weekly maintenance window schedules.
• All other duties as assigned.

RELATIONSHIPS AND CONTACTS

Supervise Approximately: None

Reports to:  Infrastructure Manager

Contacts:  Frequent contact with other employees, departments, and outside vendors. 

EDUCATION

• Associate’s degree in IT related field preferred; equivalent professional experience with be considered in lieu of degree.

EXPERIENCE

• Three years in Information Technology
• Must include a minimum Two (2) years’ experience in server administration.
• Preferred experience working in a financial institution environment.
• Familiarity with Fiserv DNA is a plus.
• Must possess, or obtain, CompTIA Security+ certification within 180 days of employment.

MENTAL REQUIREMENTS

• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
• Must be able to read and carry out various written instructions and follow oral instructions.
• Must be able to speak clearly and deliver information in a logical and understandable sequence.
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
• Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
• Must be able to effectively handle multiple, simultaneous, and changing priorities.
• Must be capable of exercising highest level of discretion on both internal and external confidential matters.

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is regularly required to sit; use wrist/hand/fingers to key accurately when using calculator machines or computer keyboards; reach with hands and arms. 
• Must occasionally lift and or move up to 50 pounds. 
• Vision abilities required by this job include close vision for frequent viewing of computer monitor and review of documents.
• Must possess a valid Texas driver’s license, means of transportation and be able to travel independently.
• Must be able to work extended hours whenever required or requested by management.
• Must be capable of regular, reliable and timely attendance.

TECHNICAL SKILLS

• Must have knowledge of Microsoft Windows operating systems, Microsoft Office applications desktop computers, tablets, smartphones, printers, communications equipment, calculator, fax and copy machine. 

• Experience with Windows Servers and/or server virtualization is a plus.

I acknowledge that I have received, read, and understand this Job Description.  I agree to perform to the best of my abilities the functions and duties described herein, with or without reasonable accommodation.  I understand that this Job Description does not constitute an employment contract or alter my "at-will" employment status.  I further understand that the duties and responsibilities described in this Job Description are subject to change or modification, as determined by management, and that I am responsible for performing any job duties, or other tasks, and responsibilities that may be assigned, and/or directed by management.