Service Technician

Responsibilities

• Unpackage and disinfect medical equipment and accessories with medical grade disinfecting wipes 
• Match returned product against RMAs and receive into inventory
• Evaluate product functionality against associated customer complaints, document findings, close or escalate problem reports
• Troubleshoot product and component issues to assist in determining root cause, coordinate with engineering as necessary to obtain or provide assistance 
• Follow procedures pertaining for evaluating, servicing, refurbishing and updating electronic equipment
• Create or modify procedures to create efficiencies and match current processes
• Apply software updates on equipment to support product refurbishment
• Partner with the Customer Service Administrator and Finished Goods personnel to fulfill customer orders of Service parts and refurbished equipment
• Partner with Quality to support data collection and presentation
• Maintain accurate Service inventory by performing inventory transactions as required to facilitate the movement of product into and out of Service
• Maintain clean, safe, and organized work areas at all times 
• Perform other duties as assigned by management 

Qualifications/Skills/Experience

• High school diploma or trade school equivalent
• A least 2 years experience as an assembler in an electronics manufacturing or service environment.
• Technical aptitude with background in medical equipment or electronics maintenance, repair or manufacturing preferred
• Aptitude for troubleshooting electronic equipment
• Demonstrated verbal and written communication skills in the English language with the ability to document and articulate technical findings to a variety of audiences
• Working knowledge of MS Word and Excel, Google Office Apps
• Familiar with Oracle based ERP system (NetSuite) preferred
• Organized and able to prioritize tasks while maintaining a high-level of accuracy
• Adhere to regulatory compliance policies to meet FDA and HIPAA regulations
• Ability to lift 30 pounds
• Works well in a fast-paced, dynamic team environment
• Positive attitude with willingness to learn and adapt
• Consistent attendance and punctuality
• Excellent written and reading comprehension and verbal communication skills in the English language. 
• Must be a self starter.