Show Room Consultant

Do you have the stellar customer service skills/abilities? Do you enjoy working around really cool people, designing really cool projects? Custom Wood Products is hiring for an experienced customer service professional to join our Topeka Show Room team. Position is a critical part of the front-line service helping customers by phone and in-person with their cabinet design and ordering process. Position also supports designers, contractors, builders and other staff members in all stages of the project design, construction and delivery stages.

This is a customer service, customer focused position to assist customers in-person and over the phone.  This position works closely with homeowners, designers, builders and contractors to assist in the custom cabinet design and ordering process. Showroom Consultants help customers during the design selection process, support our designers and help staff members throughout the custom cabinetry design, construction and delivery stages.

Work Schedule:  Monday-Friday 8:30am-6pm, with rotating Saturdays 9am-2pm

Major Duties:
•    Work with a diverse customer base, including builders, designers, and homeowners, to sell a wide range of products
•    Assist customers in person by appointment, walk-ins and by phone, while utilizing suggestive sales techniques managing customer concerns in a timely manner
•    Greet and assist all customers and visitors
•    Answer incoming calls and handle caller’s inquiries by providing accurate information
•    Ability to understand CWP production process and ability to clearly explain the process and customization features to customers
•    Provide office support services to ensure efficiency of day-to-day operations
•    Receive, direct and deliver phone and email messages
•    Maintain a record of customers and their cabinetry needs in CWP’s CRM system
•    Willingness to learn and stay abreast of cabinet design and construction methods
•    Support designers and customer’s throughout the sales process
•    Continually enhance sales skills and product knowledge in order to promote a professional image at CWP
•    Work with other locations and personnel to ensure teamwork and deliver consistent customer service throughout the entire sales process
•    CRM – Daily recording of all sales activity including, customer interactions (i.e. phone calls; in person meetings; email; text); new sales; internal communication and proper documentation through entire sales process until closed or lost

General Responsibilities:
•    Support CWP’s strong relationship culture through quality customer service and superior product knowledge
•    Provide exemplary customer service by resolving problems efficiently and responding timely to all internal and external requests
•    Work collaboratively with staff to encourage and support a team environment
•    Flexible to accept additional assignments as requested by leadership
•    Cross train for other positions to cover when necessary
•    Attend and participate meetings as requested
•    Provide same day responses to inquiries for information to customers, staff and vendors
•    Answer telephone calls professionally and provide prompt follow through
•    Follow CWP policies and procedures
•    Other duties as assigned
 

•   High School Diploma or equivalent required
•    Ability to effectively communicate (written and verbal)
•    Customer focused skills with excellent listening skills
•    Possess problem solving and problem resolution skills
•    Ability to handle a vast array of customers with varying levels of product knowledge
•    Ability to effectively handle phone and email inquiries
•    Ability to work with minimal supervision
•    Proficient in MS Office, with ability to learn other software as needed