Clinical Support Clerk

Job Summary 

The Clinical Support Clerk is responsible for initiating and maintaining patient health records, responding to requests for health records, and performing clerical duties for the clinical department. Additionally, is responsible for monitoring, maintaining, and routing documents within the organizations fax inbox.  

Qualifications and Requirements 

• High School Diploma required. 

• Minimum 1-year experience in a similar role 

• Computer/Data Entry experience 

• Knowledge of medical terminology and administration processes 

• Bilingual in English and Spanish preferred 

• HIPPA & OSHA Compliance Certification preferred. 

Essential Functions 

• Works closely with healthcare staff to ensure maintenance and accountability of patients’ health records to support continuity of care. 

• Protect the security and integrity of medical records to ensure that patient confidentiality is maintained in compliance with company policies and federal, state, and local regulations. 

• As needed, assists with adding any missing specified diagnosis and/or missing medications that has been previously noted within patient’s medical record. 

• Receive, request, upload, attach and link all health-related documents including medical notes, diagnosis, medications, test results, labs, state forms, patient letters, insurance referrals, insurance letters, pain assessment, hospital records, previous medical history and all other documents. related to the patient’s health into eCW (electronic health records) software. 

• Follow HFHC procedures to name, file, and assign documents accurately in the electronic health record. 

• Assist callers with medical records needs. 

• Ensure that all information necessary for the healthcare of a patient is uploaded to their chart in a timely manner. 

• Gather patient information by collecting demographic information from a variety of sources. 

• Keeps healthcare providers informed by communicating the availability or unavailability of requested records. 

• Maintain continuity of work operations by documenting and communicating actions, irregularities, and continuing needs. 

• Process release of records through contracted fulfillment agency (Scan Stat), in compliance with applicable laws and regulations. 

• Assists with departmental audits and investigations. 

• Distributes medical documents to the appropriate departments  

• Completes other clerical duties as assigned, including answering phones, responding to emails, and processing patient records. 

• Frequent sitting at a desk for office work. 

• Occasional driving of automobiles for outside appointments and meetings. 

• Continuous use of corrected vision, depth perception, wide field of vision, and color. Also, the job will demand continuous use of olfactory, auditory, and tactile senses. 

• This position is very active and requires standing, walking, bending, kneeling, and stooping all day.  

• Duties require attention to detail, alertness, problem-solving, tolerance to stress, and exercising sound judgment 

• This employee may lift and/or move items over 30 pounds. 

• Must be able to lift, carry and handle equipment, supplies, and other work site materials according to position requirements.