Job Title: Warranty Administrator
Location: Salisbury, NC
Company: Cloninger Automotive Group Inc.
Job Summary: As a Warranty Administrator, you will be responsible for managing and processing warranty claims for vehicles and parts. Your attention to detail and organizational skills will ensure accurate documentation and timely resolution of warranty issues, contributing to customer satisfaction and operational efficiency.
Key Responsibilities:
- Warranty Claims Processing: Review, prepare, and submit warranty claims to manufacturers or suppliers, ensuring all documentation is complete and accurate.
- Claim Follow-Up: Monitor the status of submitted claims and follow up with manufacturers to ensure timely processing and resolution.
- Documentation Management: Maintain accurate records of all warranty claims, approvals, and rejections in the company’s database.
- Customer Communication: Assist customers with warranty inquiries, providing information on coverage and claims status.
- Compliance Monitoring: Ensure that all warranty claims comply with manufacturer guidelines and dealership policies.
- Reporting: Generate and analyze reports on warranty claims, trends, and financial impacts to identify areas for improvement.
- Collaboration: Work closely with service advisors, technicians, and parts departments to facilitate the warranty process and resolve issues efficiently.
- Training: Provide training and support to staff on warranty processes and best practices as needed.
Benefits:
- Competitive salary
- Health and retirement benefits
- Opportunities for professional development and training
- Employee discounts on services and products
