Police Records Clerk

The Police Records Clerk serves as the face of Chamblee and the main point of contact for citizens seeking information related to police records, criminal history reports and other police related information.

ESSENTIAL FUNCTIONS
• Responsible for providing high end customer service to citizens seeking information through the Police Department
• Responds to criminal history requests from the public, providing detailed information as allowed by law.
• Handles report redaction when necessary, ensuring compliance with all applicable privacy laws
• Responds to requests through GOVQA in a timely and efficient manner
• Reviews information prior to responding to requests, ensuring that reports were completed completely and accurately. Seeks additional information when there are gaps in information.
• Processes alcohol and massage permits- collecting application costs, handling necessary photographs, fingerprinting (for massage permits)
• Answers questions via phone and in person, ensuring accurate information is provided to all citizens
• Completes billing analysis and reconciliation for over 20 large background/criminal history accounts.
• Accurately handles cash deposits, completing reconciliation through the Tyler & Synovus systems. Submitting all information to the finance department.

ADDITIONAL JOB FUNCTIONS
• Uses a variety of computer software programs such as Microsoft Word, Excel, Outlook, GoveQA, and Zurker
• Other duties as assigned.

QUALIFICATIONS
• High school diploma or equivalent required; Associate degree preferred
• Skilled in tracking and handling cash and evaluating cash handling procedures
• Demonstrates a commitment to public service; serves and satisfies internal and external customers
• Possess high level of patience when dealing with individuals who may be frustrated, rushed or angry
• Treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others
• Writes and speaks effectively, using conventions proper to the situation; asks questions to ensure understanding; exercises a professional approach with others using all appropriate tools of communication; uses consideration and tact when offering opinions
• Able to manage multiple projects; able to determine project urgency in a practical way; uses goals to guide actions; creates detailed action plans; organizes and schedules tasks effectively