Cedar Valley Hospice is the premier hospice agency serving 15 counties with offices in Waterloo, Grundy Center, Independence, and Waverly. At Cedar Valley Hospice you will work with the best clinicians, nurses, and management team, learning highly regarded practices to achieve optimum outcomes for our patients and their families. As a not-for-profit hospice, we believe “compassionate care” is not just a phrase spoken, but rather a way of living and working every day to help support patients and their families. Our mission exemplifies the organizations focus on providing the best care possible for patients at home or wherever they reside.
Job Summary
The Admissions Coordinator serves as the initial point of contact for patients and families entering hospice and/or palliative care. This role is responsible for coordinating the admission process, ensuring a compassionate, timely, and efficient transition to hospice/palliative services. The coordinator acts as a liaison between referral sources, patients, families, and the interdisciplinary hospice team.
Overview
Job Title: Admissions Coordinator
Location: Waterloo, Iowa
Position Type: Full Time (1.0 FTE), exempt
Hours: Monday – Friday, 8:00am – 4:30pm
Salary: $70,000-$78,000/year
Reports to: Clinical Services Manager
Benefits: Cedar Valley Hospice provides an excellent benefit package including: a family friendly work environment, generous paid time off, and quality benefit options including a 401k plan. Public service loan forgiveness (PSLF) eligible employer.
Responsibilities
- Receives and processes all hospice and palliative care referrals in a timely, professional and compassionate manner.
- Coordinates and schedules admission visits with patients, families, and admissions/interdisciplinary team members.
- Verifies hospice eligibility criteria and collaborates with Physicians for certification.
- Provides patients and families with information about hospice services, benefits and expectations as appropriate.
- Communicates with referral sources, Physicians, hospitals, nursing homes, and case managers to gather necessary clinical and administrative documentation.
- Maintains accurate and complete admission records, including H&Ps and orders to admit from Primary Care Physicians.
- Follows up on patients not admitted and patients who have been discharged based on established protocols.
- Enters patient medications into patient chart as requested.
- Monitors and tracks referral and admissions metrics and contributes to ongoing process improvements.
- Supports Marketing/Healthcare outreach efforts by building strong relationships with referral sources, promoting the hospice mission.
- Receives and triages incoming nursing calls from patients, caregivers and providers.
- Maintains daily census information in EMR and communicates changes as needed to clinical staff.
- Assists with maintaining the medical record including applying identification stickers to new admission charts, thinning of charts, and tear down and closing of charts upon death or discharge.
- Print PDC reviews every Monday morning.
- Completes initial admission chart audits.
- Acts as a backup resource to complete Admissions as needed.
- Makes changes to the plan of care for Hospice Aides as requested.
- Coordinates out of the area transfers and assists in the preparation of travel contracts.
- Assists with filing patient plan of care, MD orders, initial certifications, recertifications, out of hospital DNR forms and private insurance updates.
Qualifications
- Current Iowa State license as a Registered Nurse required. Bachelor’s degree in nursing (BSN) preferred.
- Strong technical skills with proficiency in Microsoft Office required.
- Minimum 3-5 years of clinical nursing experience in related healthcare setting required.
- At least 2 years of experience in MDS coordination, case management or healthcare operations leadership preferred.
- Experience working in a fast-paced clinical or administrative setting with multiple priorities and frequent interruptions preferred.
- Strong communication and customer service skills required.
- Experience working with electronic medical records required.
- Skilled at working both independently and collaboratively with a team.
- Current Iowa driver’s license, auto insurance and reliable vehicle required.
Physical/Other Requirements
- Ability to move 25lbs with our without accommodation.
- In an 8-hour day, employee may remain in a stationary position 3-7 hours and move about inside CVH site offices/locations, meeting spaces, and client residences 1-5 hours (or vice versa).
- Employment at Cedar Valley Hospice requires being fully vaccinated for COVID-19 (Boosters are not required) OR have an approved request for reasonable accommodations for a medical, pregnancy, or religious reason, by the start date.
- Pre-employment/post-offer physical, TB, and drug screen required.
If you are ready to make a positive difference in the lives of families and work passionately for an award-winning employer, apply today! Interested applicants should apply online at www.cvhospice.org.
Equal Opportunity Employer Statement
Cedar Valley Hospice is an equal opportunity employer. Cedar Valley Hospice prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, genetic information, status as a protected veteran, political affiliation, or any other characteristic protected by law.
