"Library2Go" Technology Assistant at PGCMLS

Job Details

Level

Entry

Job Location

Administrative Offices (AO) - Largo, MD

Position Type

Grant Funded with Benefits

Education Level

High School Diploma or GED

Salary Range

$24.18 - $24.18 Hourly

Travel Percentage

Road Warrior

Job Shift

Day/Evening/Saturday Hours

Job Category

Computers/Technology

Job Posting Date(s)

Start Date

09/24/2025

End Date

10/17/2025

Join our "Library2Go" Mobile Library team as a Technology Assistant and help bring technology support and digital resources directly to our communities!

You will provide hands-on technology assistance to library customers and community members, support the delivery of programs, and help empower individuals with the digital skills they need to thrive.

You will join a small team of dedicated colleagues working to bring essential workforce and career development resources to local communities. The “Library2Go” program is still being developed. Your creativity, ideas, and initiative will help shape its success. Ideal candidates are self-starters, adaptable, and excited to grow a program from start to finish.

Important Information:

Funding: Grant-funded through February 2027, with the potential to transition from contractor to employee based on budgetary allowances.

Driving Responsibility: Operate the Mobile Library unit (motor coach bus size). Defensive driving training provided.

CDL Requirements: A CDL is not required, but candidates who hold one and meet the qualifications are encouraged to apply.

Hours: Monday–Friday, 8:3am – 5pm, with occasional evening and weekend hours for outreach and program events. Staffing these events is mandatory due to high demand. Evening and weekend hours will be adjusted from your weekday schedule to maintain a 40-hour work week.

Benefits: Paid holidays, up to 12 personal days per year, Maryland Earned Sick and Safe Leave, optional enrollment in medical, dental, vision, and/or prescription health plans.

Essential Duties

Provide software-focused technology assistance on the Mobile Library, including troubleshooting desktops, laptops, and other devices.
Liaise with IT staff for hardware-related technical issues beyond the scope of daily support.
Assist library customers and community members with using digital resources, software, and online tools, including Microsoft Office and Google Suite.
Support the delivery of Mobile Library programs, including library and workforce/career development initiatives.
Promote technology services and digital resources within local communities.
Conduct outreach to local schools, agencies, and community partners to expand the reach of the Mobile Library.
Safely operate the Mobile Library during outreach events and service hours, as needed.
Maintain accurate records of technology support activities and assist with reporting.
Work collaboratively with the Mobile Library team.
Assist with special projects and other duties as assigned.

Qualifications:

High school diploma or GED equivalent.
One to two (1-2) years of desktop troubleshooting experience.
Knowledge of computer terminology, hardware, and software, including Microsoft Office and Google Suite.
Strong oral and written communication skills with excellent interpersonal abilities.
Bilingual in English and a second language preferred.
Commitment to customer service and strong organizational skills.
Ability to work independently and as part of a team.
Valid driver’s license with a clean record; willingness to travel approximately 75% of the time within the County.

Additional Information:

Submit your online application and resume.
A skills assessment is required.
Incomplete applications will not be considered.
Open until filled. May close without notice.
Visit the employment page at www.pgcmls.info.

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"Library2Go" Technology Assistant at PGCMLS

Job Details

Job Posting Date(s)

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