Warehouse Manager

JOB SUMMARY: The Warehouse Manager plays a critical role in overseeing the daily warehouse and logistics operations in our fast-paced 3PL environment. This role is responsible for managing day-to-day activities including order picking, replenishment, staffing, inventory optimization, and continuous process improvement. The ideal candidate will have strong leadership capabilities, excellent communication skills, and a thorough understanding of warehouse management systems and logistics in a fast-paced eCommerce environment.

DUTIES AND RESPONSIBILITIES:

• Oversee daily operations of the Warehouse Department with a focus on order picking, replenishment, and inventory accuracy.
• Provide effective leadership and guidance to warehouse staff to meet productivity, accuracy, and safety goals.
• Develop and execute daily operational plans to meet or exceed productivity and service level goals in accordance with Customer specific SLAs and KPIs.
• Monitor and maintain operational reports and metrics to track performance and identify improvement opportunities.
• Collaborate with internal departments to ensure seamless operations.
• Conduct training and cross-training for new and existing employees.
• Utilize WMS (Warehouse Management Systems) and other logistics software to monitor workflow and manage inventory accuracy.
• Manage customer slotting to optimize pick paths and operational efficiency.
• Run and analyze item demand reports to support inventory distribution and replenishment strategies.
• Conduct daily team meetings, performance check-ins, and support employee recognition initiatives to foster a positive and communicative work environment.
• Promote and enforce health and safety protocols, reinforcing a culture of safety throughout the facility in compliance with OSHA regulations.
• Conduct onboarding, training, and cross-training for both new hires and existing employees.
• Adheres to 5S Standards and continuously look for process improvement opportunities and assist in implementation.
• Maintain compliance with ISO 9001 and 14001 standards.

• Perform other job responsibilities and support projects as necessary and/or assigned.

 SKILLS, ABILITIES, AND PHYSICAL REQUIREMENTS:

• Strong knowledge of WMS, inventory control systems, and data reporting tools.
• Demonstrated ability to lead teams and manage performance in a high-volume, deadline-driven environment.
• Ability to work under pressure in a deadline-driven environment with a strong sense of urgency.
• Excellent organizational, analytical, and communication skills.
• Computer literacy and proficiency in Microsoft Office systems is required.
• Working knowledge of OSHA standards, ISO certifications, and 5S methodology.
• Ability to work flexible hours as needed, including weekends or peak periods.
• Must be able to push/pull/lift up to 50 lbs. at a time.
• Must be able to work in a warehouse environment where the temperature is affected by weather conditions
• Bilingual candidates (English and Spanish) is a plus.

EDUCATION AND EXPERIENCE:

• Proven experience (5+ years) in warehouse or distribution center management, preferably in an eCommerce setting is required.
• Minimum of three (3+ years) of management experience in a fast-paced distribution or 3PL Logistics environment is required
• B2B and B2C Operations experience is preferred. 
• Experience operating Crown Material Handling Equipment such as but not limited to: Forklift, Stand Up Reach, Cherry Picker, Pallet Jack, is preferred
• High School Diploma or GED required; Associate or Bachelor’s Degree in Logistics, Supply Chain, or related field is a plus.