ITAD Auditor (Asset Recovery Associate)

About the role: As a ITAD auditor at Global Asset you will be responsible for the processing of used IT assets to include detailed evaluation and grading, testing and lite repair, critical data security protocols, and potential upgrades. Additionally, breaking down pallets of used equipment and palletizing your processed equipment to facilitate the next step in the ITAD/recycling process.

Responsibilities: 

• Evaluates electronic assets and determines value based on physical and operational condition.
• Effectively erase previous customer data from storage devices and products, including resetting devices to original factory specifications on all inbound products.
• Configures, upgrades and tests computer hardware and peripherals.
• Inspects, classifies, diagnoses, evaluates, disassembles, and repairs computer hardware.
• Evaluates and identifies hardware for specific disposition (resell, repair, harvest, recycle, etc.)
• Upgrades products through the addition of new hardware.
• Adjusts, repairs, and replaces worn or defective parts.
• Works with Sales to evaluate the feasibility to repair and/or upgrade assets.
• Enters detailed asset information into the ERP system that is not auto populated by the data security software.
• Evaluates inventory on hand to determine if parts are available for upgrade and/or repair.
• Installs operating system (OS) to computer products per procedure.
• Cross trains in all areas within Operations to ensure site flexibility and contribute to the development and ongoing improvement of the Operations systems and processes.
• Maintain a clean and orderly workspace to include sweeping and taking out your trash.
• Manual palletizing of audited equipment.
• Will require the use of computers, email, pallet jacks, rolling carts, and other material handling equipment.
• Meet all project deadlines and create various reports as needed, providing frequent status updates to the Operations supervisor and manager.
• Work and excel as a member of a Global Asset audit team.  The pace is rigorous!  You will be expected to strive to keep up.  You must possess an overdrive.

Requirements: 

• Associate degree in a technology field or equivalent experience.
• 2+ years’ work experience assembling, testing, troubleshooting, and repairing IT hardware. Preferably in an ITAD environment where pace is a key factor.
• Strong computer literacy.
• Results oriented, team oriented, and excellent attention to detail.
• Ability to lift 30 lbs. or more.
• Diagnostic and troubleshooting ability.
• BIOS configuration.
• Ability to configure, repair and/or upgrade electronic assets.
• Ability to identify and install pc hardware and peripherals.
• Ability to understand and carry out instructions furnished in various forms (written, oral or diagram).
• Strong written, verbal, and comprehension communication skills
• Familiarity with asset management / value recovery programs

Qualities: 

• Detail-Oriented
• Adaptability
• Team Player
• Problem-Solving Skills
• Time Management
• Tech-Savviness
• Physical Stamina
• Positive Attitude
• Safety Consciousness
• Communication Skills

Global Core Values:

Whatever it takes

• Our job is only done when the customer is happy

We are a team

• We are committed to the success of the company and each other

Positivity is a choice

• We choose it

We are professional

• In the way we interact, and, in the way, we do our work

We seek a better way

• Because there is always an opportunity for improvement

This job description outlines the primary duties and qualifications required for ITAD Auditor (Asset Recovery Associate) position. It is not an exhaustive list and may be subject to change based on the needs of the company.