Housing Support Manager- Multnomah County

Oversee Landlord Liaison Program, Housing Coordinators, and Data Quality staff. 

Manage contract compliance for assigned SHS programs; ensure outcomes, reporting, and documentation meet funder requirements. 

Lead department-wide compliance monitoring, including data quality reviews, chart audits, and corrective action planning. 

Develop and maintain policies, procedures, and tools to ensure compliance, consistency, and accountability. 

Support SHS Director with strategic alignment, evaluation, and external reporting requirements. 

Hire, onboard, coach, and supervise assigned staff (Landlord Liaisons, Data Quality staff, all SHS Housing Coordinators). 

Conduct regularly scheduled supervisions. 

Lead team meetings for Compliance & Supportive Services staff, fostering collaboration, accountability, and shared problem-solving. 

Support staff in accessing professional development and training opportunities. 

Ensure timely completion of Relias and other required trainings. 

Model respectful, accountable leadership and promote a team culture of transparency, feedback, and recognition of achievements. 
 

Supervise Data Quality staff as SHS’s HMIS experts, trainers, and onboarding leads. 

Ensure HMIS data entry is timely, accurate, and compliant with funder requirements. 

Provide and review statistical and analytical documentation to demonstrate program effectiveness. 

Lead SHS-wide HMIS training and serve as a resource for ongoing data quality and compliance. 

Oversee completion of all SHS reports (internal, funder, and county). 

Partner with SHS leadership to design and maintain dashboards, monitoring systems, and reporting tools. 
 

Oversee Housing Coordinators in facilitating internal and external case conferencing. 

Support Housing Coordinators in their roles as resource experts, connecting staff and participants to community supports, housing options, and stabilization services. 

Supervise the Landlord Liaison Program, ensuring effective landlord/tenant mediation, risk mitigation, and claims preparation. 

Promote landlord engagement by supporting staff in outreach, education, event facilitation, and representation at landlord associations and public meetings. 

Ensure staff maintain knowledge of rental assistance programs, fair housing, landlord-tenant rights, and community resources. 

Guide staff in creating resource tools, training sessions, and communications that strengthen SHS’s landlord and housing partner relationships. 
 

Meet weekly with the Supportive Housing Director for supervision and program alignment. 

Participate in SHS leadership meetings, contributing to departmental strategy, culture, and vision. 

Collaborate with other SHS leaders to ensure consistency across programs and support agency-wide culture shift. 

Represent SHS in county workgroups, funder meetings, and cross-agency partnerships. 

Contribute to the identification and implementation of new housing and compliance opportunities. 
 

Perform other responsibilities as assigned by the Supportive Housing Director to support SHS department growth and success. 

Six (5) reporting positions- 2 Supportive Housing Services (SHS) Housing Coordinators 2 Landlord Liaisons and 1 Data Quality Specialist. 

Communication & Mediation – clear, respectful, and able to navigate multiple perspectives. 

Analytical Thinking & Compliance Focus – ability to evaluate data, identify trends, and ensure contractual alignment. 

Leadership & Supervision – experience coaching, mentoring, and holding staff accountable while fostering growth. 

Collaboration – works across SHS teams, with external landlords, county partners, and community stakeholders. 

Resource Expertise – deep knowledge of housing systems, landlord-tenant law, risk mitigation, and community resources. 

Training & Onboarding – ability to design and deliver onboarding and ongoing staff training. 

Detail Orientation & Professionalism – ensures accuracy in documentation, reporting, and communication. 

Adaptability – comfortable navigating evolving systems, shifting priorities, and complex cases.