The City of Wentzville is seeking a detail-oriented and customer-focused IT Support Analyst to join our team. This position plays a vital role in delivering technical support to City employees by resolving hardware, software, and system configuration issues. The IT Support Analyst also provides routine troubleshooting, maintenance, and fundamental IT services to ensure the smooth operation of the City’s technology environment.

Essential Job Duties

• Provide assistance to City employees with IT support requests via email, chat, phone, or in person.
• Document resolutions for support requests and maintain accurate knowledge base articles.
• Maintain and troubleshoot computers, telephones, printers, and other equipment/software to ensure secure and efficient operations.
• Set up new computer systems and perform routine maintenance.
• Analyze information and evaluate results to determine the best solution to technical issues.
• Prepare and configure equipment for new users.
• Log and track assets, including both hardware and software.
• Organize, track, and decommission IT inventory as needed.
• Participate in an on-call rotation for after-hours emergencies, including weekends and holidays.

The City of Wentzville is committed to being an employer of choice, offering prosperous and meaningful career opportunities and flexibility. The City offers excellent benefits, including health, vision, dental, employer-paid life insurance, long-term disability, a retirement pension, 13 paid holidays, five personal days, vacation time, sick time, tuition reimbursement, an employee assistance program, a discounted recreation center membership and much more.

This is an in-person position. To see the full Job Description, Click Here

Job Qualifications – Education, experience, and training that are required or desirable in order to effectively perform the job at the time of hire. An equivalent combination of education, training, and experience will be considered. Additional requirements and/or substitutions may be requested and require the approval of HR.

• Associate or Technical degree is required. 
  • High school diploma along with related professional experience may be considered in lieu of degree. 
• Minimum of 2 years of experience in an end-user support role. 
• CompTIA A+ certification is required or obtained within six months of hire.
• NIMS IS-700 and ICS-100 are required or obtained within six months of hire.
• Valid driver’s license required.

Knowledge, Skills, and Abilities – May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with this position.

• Provide respectful, professional, positive service in all interactions between co-workers, internal and external customers, community members, and the public at large.
• Maintain a positive and productive environment ensuring compliance with policies, procedures, goals and objectives of the City, Department and Division.
• Ability to analyze information and use logic to address work-related issues and problems.
• Strong Attention to detail. 
• Strong proficiency in troubleshooting computer and/or network hardware, software, and peripherals.
• Knowledge of patch management.
• Knowledge of available computing and/or network hardware and peripheral equipment.
• Knowledge of analyzing information and using logic to address work-related issues and problems.
• Knowledge of current technological developments and trends in computer hardware and software.
• Strong understanding of desktop operating systems
• Ability to create and maintain written technical documentation.
• Ability to communicate technical information in a clear and concise manner to both technical and non-technical staff.
• Ability to follow standard operating procedures and systems to accomplish tasks. 
• Ability to provide exceptional service to internal and external customers. 
• Ability to communicate effectively and professionally with supervisors, co-workers, and customers by telephone, in writing, and in person.
• Ability to use good judgment and think rationally in difficult or stressful situations.
• Ability to develop goals and plans to prioritize, organize, and accomplish work, as well as concentrate on multiple tasks simultaneously.
• Proficiency in the use of essential business software (word processing, spreadsheets, email, presentations) and essential office equipment.
• Ability to work independently, under direct supervision and to work collaboratively in a team environment.
• Regular attendance is a essential job duty. Job requires being reliable, responsible, and dependable.