This is an in-office position. Must be willing and able to commute to 6451 N Federal Hwy, suite 500, Fort Lauderdale, FL 33308.
Bilingual Customer Service Representative (Outbound) – Teledentistry
About This Role
We’re looking for empathetic, service-driven professionals to join our Teledentistry Support Team in Fort Lauderdale, FL! In this role, you’ll connect with patients who need urgent virtual dental care — helping them schedule, follow up, and feel supported every step of the way. If you’re dependable, calm under pressure, and passionate about helping others, this is a great opportunity to make a real impact while growing your career in a professional, fast-paced office environment.
What You'll Do
- Make outbound calls to patients for appointment confirmations, follow-ups, and wellness checks
- Provide post-consultation support and help patients navigate next steps
- Conduct satisfaction surveys and collect health assessment information
- Reconnect with past patients for preventive or follow-up care
- Coordinate with clinical teams, insurance, and pharmacies as needed
- Accurately document call notes in the system
- Maintain professionalism, confidentiality, and compliance at all times
What You’ll Need:
- 1+ year of experience in a call center, healthcare, or telehealth environment
- Excellent communication and listening skills
- Compassionate, patient demeanor and strong problem-solving ability
- Comfortable working in a fast-paced, high-volume setting
- Strong attention to detail and accuracy with data entry
- Bilingual (English/Spanish) required
- Must be willing and able to commute to our office located at 6451 N Federal Hwy, Suite 500, Fort Lauderdale, FL 33308
Preferred Experience:
- Familiarity with dental or medical terminology
- Experience using CRM or Practice Management Systems
- Prior experience with sales or cross-selling
What’s In It For You:
- Modern Café & Lounge onsite
- Health, Dental, and Vision insurance
- 401(k) Savings Plan
- Employee Advancement & Career Path Development
- Promote-from-within culture
- Weekly drawings (gift cards, electronics, and more!)
- Paid Time Off – start earning from Day 1!
- DailyPay Partner – get paid daily!
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Notice of Equal Opportunity and Accommodation for Applicants with Disabilities
Connexus Resource Group is committed to providing equal employment opportunities to all qualified individuals, including individuals with disabilities. If you require a reasonable accommodation to complete this application or to participate in any part of the application or hiring process, please contact our Human Resources department at jobs@connexusresourcegroup.com. Requests for accommodation will be considered on a case-by-case basis in accordance with applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA). Providing this information is voluntary and will be kept confidential as required by law.
