Director of Training

ABOUT THE COMPANY

Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.

OVERVIEW AND ESSENTIAL JOB FUNCTIONS

The Director of Training is responsible for creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. They also supervise the Training Specialist.

• Develop and deliver customer training for implementations and upon request; training should be delivered within the context of the customer’s implementation and configuration plan
• Develop and maintain user training material
• Develop and maintain Help Center documentation including collaboration with internal and external resources for training videos
• Create training strategies, initiatives, and materials including communication of new releases
• Test and review created materials
• Oversee a team of trainers, delivering internal employee and external customer and product training
• Collaborate with the HR and operational leaders to ensure training/onboarding plans are established to follow departmental position scorecards
• Maintain a database of all training materials
• Maintain expertise in the DCI user interface and core operational workflows
• Maintain familiarity with the customer industry as needed to effectively evaluate workflows and design/deliver training
• Evaluate the user and workflow impact of new features and functionality; determine and deliver the appropriate training and communication
• Establish processes for cross-team collaboration pertaining to training, communication, and documentation updates for system changes
• Stay up to date on the latest tools and resources
• Responsible for hiring and ensuring adequate training for personnel within the department
• Provides leadership, supervision, coaching, feedback, development and discipline (as necessary) and act as role model within organization
• Ensures that employee(s) effectively perform the essential functions of their position(s)
• Delegates appropriate responsibilities to departmental personnel.
• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in education, business, information technology, or related field
• Two (2) years’ previous experience as a trainer, corporate training specialist, or related position
• 5-8 years of management experience
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Public speaking skills
• Experience with technologies and best practices for instructional manuals and teaching platforms
• Familiarity with Learning Management Systems (LMS) software such as Articulate 360
• Familiarity with Acumen services and business processes
• Strict adherence to company philosophy/mission statement/sales goals
• Strong project management skills with the ability to supervise multiple projects
• Good interpersonal skills and communication with all levels of management
• Able to multitask, prioritize, and manage time efficiently
• Excellent verbal and written communication skills
• Able to analyze problems and strategize for better solutions

Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:

(a) Dedicated fax 866-268-8885
(b) Dedicated email hrdept@riseservicesinc.org DISABILITY ACCOMMODATION REQUESTS ONLY
(c) US mail - 4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources
(d) Dedicated phone 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY