Mountain Sports School Manager

Job Type: Seasonal (Full-Time)

Hours of MSS Operation are: 

9am-6:30pm Monday thru Saturday

9am-4pm on Sundays

The shift will start 30 minutes before opening and/or 30 minutes prior to Lifts closing; Half-day/AM shifts are allowed as long as closing responsibilities have been delegated.

Rate: $22 per hour. Minimum 3-4 days per week as on-snow supervisor and 

1-2 days of instructing at a base wage of $19 per hour, plus an incentive scale.

Description

Snow King Mountain Resort is the iconic Mountain Resort located in the heart of beautiful Jackson Hole, Wyoming. As a dual seasonal facility, it is home to many summer and winter family friendly attractions. The Snow King Team is looking for people with a love for the outdoors, a desire to learn, and a commitment to excellent service. 

Job Description

As a Ski School Administrator, you will play a vital role in ensuring the smooth and efficient operation of a ski school. You will be responsible for various administrative tasks that support the instructors, students, and overall functioning of the ski school. This role requires strong organizational skills, excellent communication abilities, and a passion for winter sports.

Key Responsibilities:

Student Enrollment and Roster Organization:

• Assist students and their families with the enrollment process.
• Collect and maintain accurate student registration information, including waivers, medical forms, and emergency contacts.
• Coordinate class assignments and scheduling based on skill levels and instructor availability.

Customer Service:

• Provide excellent customer service by answering inquiries, handling phone calls, and responding to emails promptly and professionally.
• Address and resolve customer concerns and complaints in a courteous and efficient manner.
• Assist with rental equipment reservations and distribution.

Administrative Support:

• Maintain and update student and instructor records and databases.
• Prepare and distribute lesson schedules, class rosters, and other relevant documents.
• Assist with payroll processing for ski instructors.

Equipment and Facility Management:

• Ensure that the ski school facilities are clean, well-maintained, and stocked with necessary supplies.
• Inventory management of teaching aids, lesson materials, and rental equipment.

Safety and Compliance:

• Assist in enforcing safety rules and guidelines within the ski school.
• Ensure that all participants are aware of safety procedures and protocols.

 Minimum Qualifications:

• 21 years of age or older
• Sales management experience
• Bachelor Degree preferred
• General knowledge of the ski industry highly preferred
• Successful completion of a background check
• Must be available to work holidays and weekends
• Must be fluent in all aspects of the English language (spoken and written) 
• Fluency in the Spanish language is highly valued but not required
• Must have excellent guest service and communication skills
• Must work well in a team
• Must have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions
• Firm knowledge of word processing, spreadsheet and browser applications

Employee Benefits:

• Employee season pass (free access to all activities and skiing/snowboarding on the mountain)
• Food and Beverage discounts, Retail/Rental discounts, free equipment rentals
• Reciprocal ski benefits and over 40 resorts across the US
• Online Pro Deals
• Discounted tickets for family and friends