Job Type: Seasonal (Full-Time)
Hours of MSS Operation are:
9am-6:30pm Monday thru Saturday
9am-4pm on Sundays
The shift will start 30 minutes before opening and/or 30 minutes prior to Lifts closing; Half-day/AM shifts are allowed as long as closing responsibilities have been delegated.
Rate: $23 per hour. Minimum 3-4 days per week as on-snow supervisor and
1-2 days of instructing at a base wage of $19 per hour, plus an incentive scale.
Direct Report: Manager, Mountain Sports School or Tom Brennan Director, Mountain Sports School
Description
Snow King Mountain Resort is the iconic Mountain Resort located in the heart of beautiful Jackson Hole, Wyoming. As a dual seasonal facility, it is home to many summer and winter family friendly attractions. The Snow King Team is looking for people with a love for the outdoors, a desire to learn, and a commitment to excellent service.
Job Description
The Mountain Sports School Supervisor will help oversee all MSS business operations and assist the MSS Directors in their responsibilities, including, but not limited to: execution & enforcement of the MSS Operations Manual, Guest Service, Instructor Maintenance (recruiting, communication, logistics, payroll), Staff Training, Product Line Management, Facilities Management, and be a Liaison to other Snow King Departments & 3rd parties.
Essential Duties and Responsibilities:
- Take charge of class formation, aligning students' abilities and skill levels while balancing class sizes to enhance the guest experience and operational efficiency. This involves maintaining an awareness of class sizes in relation to daily class ratio goals.
- Offer immediate support on the hill when classes are in session, addressing issues such as group divisions and monitoring instructor conduct. Serve as a mentor and information source for instructors, providing guidance and direction.
- Maintain effective communication with the sales desk to ascertain staff and product availability and to assign instructors accordingly.
- Participate in the instructor scheduling process and facilitate any necessary scheduling adjustments.
- Supervise the setup and teardown of lesson meeting areas.
- Check in Private Lessons and Local Seasonal Programs
- Create and deliver a weekly training clinic for the instructors.
- Managing a team of trainers--both internal and external (e.g. PSIA/AASI) and leading the development of staff/instructor training frameworks, goals, content and curriculum
- Help instructors work towards any PSIA or AASI Certifications
- May be called upon to teach skiers or snowboarders of varying skill levels, always prioritizing guest safety.
- Help manage all aspects of instructor maintenance such as coordination of instructors schedules, amending schedules for requested days off and equipping with uniforms/name tags, evaluating their performance/performance reviews, and giving feedback and rewarding/disciplining as appropriate.
- Supervise Multi-Week lesson program to include registration, guest and staff communication, coordination with school programs, coordinating bus/transportation
