Director of Human Resources

Position Overview:

ALCO Management seeks an experienced Director of Human Resources to join our growing Talent team. This position serves as a crucial support to the organization and its mission, ensuring our staff have what they need to do their best work.

The Director of Human Resources reports to the Chief Strategy Officer and oversees the HR function, including HR Operations and (internal) Customer Service, Benefits Administration, HR Policies and Compliance, and HR Team Management. The HR Director will supervise three team members: the Administrative Services and Marketing Manager, Human Resources Generalist, and Talent Acquisition Specialist.

AREAS OF RESPONSIBILITY

The Director of Human Resources owns the HR Function and works to ensure all employees have a positive, seamless experience with all aspects of HR.

HR Operations & Employee Support (40%)

• Serve as the main point of contact for employee HR questions (benefits, policies, performance); identify common questions and create self-service resources with the HR Generalist.
• Build and document consistent HR processes to ensure compliance and accessibility.
• Maintain a centralized, easy-to-use SharePoint hub with all key HR resources (timesheets, benefits, forms, etc.).
• Create a manager-facing guide with links and instructions for all people management processes.
• Support onboarding by managing HRIS setup and partnering with the HR Generalist and Talent Acquisition Specialist.
• Maintain templates and processes for timely, consistent responses to HR inquiries via the shared inbox.

Team Leadership (15%)

• Model a positive, feedback-friendly leadership style.
• Help direct reports set and track SMART goals; hold regular one-on-ones to support progress and course-correct as needed.

Policies & Compliance (25%)

• Oversee the annual calendar for HR operations, compliance, and benefits activities.
• Partner with Payroll to manage onboarding, offboarding, timekeeping, and leave processes.
• Ensure compliance with all federal, state, and local employment laws; review and update policies as needed.
• Manage and improve all policies tied to employee operations.
• Oversee accident reporting and manage employee relations issues, including investigations and discipline.

Benefits Administration (20%)

• Lead planning and communication for open enrollment.
• Boost employee engagement with benefits through ongoing education and resources.
• Partner with leadership on benefits strategy; including annual renewals, financial analysis, and plan design.
• Monitor benefit usage trends and adjust programming accordingly.
• Work with brokers and vendors to ensure documents and systems (via Paycom) are up to date.

INTERNAL & EXTERNAL RELATIONSHIPS

Internally, the Director of Human Resources will have contact with all positions throughout the company. They will interact with Senior Management, Regional Property Managers, all Central Office Staff, Community Managers, and potentially all employees.

Externally the Director of Human Resources will have contact with vendors, state and federal government agencies, benefits representatives, staffing agencies, DFWP administrators, lab technicians, investors, suppliers, visitors, deliverymen, and service technicians.

The best candidates for this position will be great communicators and problem-solvers, committed to providing world-class customer service to our staff at our Central Office and across our communities. They will demonstrate strong emotional intelligence and be able to context switch quickly between the unique challenges our organization faces. They will enjoy supporting employees by creating, sustaining and improving fair and thoughtful policies and systems.

People who love working here believe that every person deserves a home and get great satisfaction from seeing us fulfill our mission.

Skills & Experience

At least five years of HR Management experience required; experience supervising an HR team strongly preferred

Significant experience administering employee benefit plans in the health and welfare space, including 401(k) retirement benefits

Proficient in Microsoft 365, including SharePoint

Working knowledge and understanding of insurance regulations, plan designs and third-party record keeping/administration required

Familiarity with COBRA, ERISA, FMLA, FLSA, HIPAA, WHCRA, WOTC, OSHA, CMS, FSA, HRA and related state and federal regulations

Experience with Paycom helpful but not required

Education

Bachelor’s degree in HR, Business Administration, or related field OR equivalent experience and certifications required

HR Certification strongly preferred

Working at ALCO Management

We offer generous and comprehensive benefits to all employees, including health coverage, PTO, professional development opportunities, and a tuition reimbursement program.

ALCO is based primarily in Memphis, TN, but we have communities located across the Southeastern US. Our Central Office Team, of which the Director of HR is a part, works a hybrid schedule, spending Monday-Wednesday in our downtown Memphis office. Our mission is to provide quality, affordable homes and quality jobs for the long term

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