Exhibit Guide

Department: Learning & Engagement 

Supervisor: Guest Learning & Engagement Supervisor

Supervises: None

FLSA Status: Part Time; Seasonal; Non-Exempt

Starting Pay Rate: $18.50/hour

General Statement:         

As ACNC/Phoenix Zoo ambassadors, Exhibit Guides enhance guest experiences by initiating conversations, providing assistance, answering questions, and educating the public about the animals in Monkey Village, Stingray Bay, Giraffe Encounter, and the Petting Zoo, as well as other animals encountered throughout the Zoo. Exhibit Guides are also responsible for providing safe, engaging experiences daily by engaging with guests at predetermined locations and may be asked to assist and educate guests while walking the trails. Exhibit Guides are familiar with the Phoenix Zoo’s signature exhibits and how to interpret them for guests of all ages.

Essential Duties:

1. Provide quality guest service to both internal and external guests by maintaining a WILD (friendly, helpful, positive and professional) working attitude and appearance. 
2. Explain the rules of the exhibit and animal interaction to guests entering interactive exhibits.
3. Engage guests with the ACNC’s mission by using interpretive techniques.
4. Monitor the public ensuring the safety of guests and animals, while assisting with crowd control and flow through interactive exhibits.
5. Assist keepers with the daily opening and closing of interactive exhibits.
6. Assist in training new volunteers and employees.
7. Maintain cleanliness and safety of exhibits and workspace.
8. Uphold zoo and exhibit policies and procedures.
9. Attend scheduled meetings and training for all department team members to become familiar with experiences, logistics and responsibilities.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.  Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs, or technological developments.)                              

1. High school diploma or equivalent required.
2. Minimum 1-year previous customer service experience.
3. Excellent public speaking and presentation skills and the ability to learn, understand and communicate science concepts and messages to the public over a public address system.
4. Existing knowledge about geology, ecology, conservation, and biology is a plus.
5. Personable, responsible, and energetic, with the ability to initiate discussions and effectively communicate with all age levels through good listening skills, friendliness, enthusiasm, positive attitude and humor.
6. Strong interpersonal skills with the ability to work independently and in a team.
7. Ability to work a flexible schedule including weekdays, weekends, evenings, holidays and special events.
8. Ability to lift up to 30 pounds; regularly bend, crouch, and kneel; stand and walk for extended periods of time; work in both indoor and outdoor environments and in extreme weather conditions.
9. Ability to pass pre-employment background check, drug test and clear annual TB test.