Admissions Technician

 Summary of Purpose:

Duties (Essential Functions):

Provide daily care, cleanliness, and enrichment to animals in care and maintain common areas.

• Responsible for daily cleaning and sanitation of assigned animal and common areas with emphasis on disease control protocols; provide spot cleaning of animal areas throughout work schedule.
• Provide all animals with appropriate housing, bedding, food, and water.
• Provide animals with daily enrichment and mental stimulation including in kennel toys and food enrichment, walks for adult dogs, social interaction with humans, and (where appropriate) interactions with members of own species.
• Gain and maintain knowledge of all common shelter diseases and other animal illnesses to be able to identify their symptoms, transmission, and prevention including proper use of Personal Protective Equipment (PPE).
• Clean animal cages as needed to create appropriate space for incoming animals.
• Assist with other shelter duties as time allows due to no-show appointments or transport cancellations.

Process incoming animals following KHS Admissions policies.

• Sign in new animals (owned and transfers), handle KHS alumni returns, and follow stray animal intake protocol.
• Evaluate incoming animals’ health and behavior to determine best shelter placement and next steps in shelter process.
• Provide medical work-up on all animals as designated by KHS veterinarian including but not limited to initial health exam, vaccinating, blood draws for diagnostic testing, and microchipping.
• Accurately document animal intake, medical information, and movement of animals in PetPoint software system.
• Responsible for processing Return to Owners when animals are reclaimed.

Provide professional, compassionate, stellar customer services to all who visit, call, volunteer, donate or work for KHS.

• Provide excellent customer service to the public including scheduled owners, “walk in” clients, finders/good Samaritans, and volunteers.
• Assist “walk in” clients as efficiently as possible while maintaining KHS Admissions and pet retention policies.
• Effectively communicate with the Veterinarian and Vet Services team regarding health concerns seen on initial examinations.
• Communicate with supervisor on duty regarding unusual activities, significant problems or concerns.

Maintain a clean and organized work environment.

• Manage daily Admissions/Intake schedule using Acuity and Airtable software programs.
• Maintain inventory of admissions department medical supplies.

Other duties as assigned.

Qualifications/Requirements:

• Intermediate dog and cat knowledge required.
• Ability to effectively restrain animals.
• Ability to work independently with little direct supervision.
• Great interpersonal skills in person and by phone with clients, staff, and volunteers.
• Excellent organizational, problem solving, and decision making skills.
• Demonstrated attention to detail, and ability to process paperwork accurately and efficiently.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Humane attitude towards animals.
• Ability to manage the emotional aspect of end-of-life services and humane euthanasia, and support staff in high-emotion circumstances.
• Accept, support, and represent KHS core values, programs, policies, and procedures.
• Basic computer knowledge.
• Ability to lift or otherwise move large animals – up to 50 pounds; full range of motion, including stooping, bending, reaching, etc.
• Must possess a valid driver’s license and clean driving record and be willing to drive KHS vehicles.
• Euthanasia Certification (considered after 6 months of employment).
• Background Check required.

Physical, Psychosocial, and Cognitive Demands/ Working Environment

• Individual will have periods of sitting, talking, and listening.
• Frequent bending, reaching, kneeling, walking, and standing regularly while performing job functions.
• Frequently lifts, carries, or otherwise moves and positions objects weighing up to and exceeding 50 lbs.
• Includes working with animals in a kennel/shelter setting (indoor/outdoor) in varying weather conditions.
• Potential for exposure to allergens (including but not limited to pet dander, dust, peanut butter), and zoonotic diseases (diseases transferred from animals to humans).
• Exposure to chemicals.
• Exposure to loud noise.
• Exposure to emotional circumstances.
• Fast-paced environment.