Supply Chain Operations Professional
CULTURE SNAPSHOT
Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘Furnishing Life’s Best Memories’. At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.
We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.
AT A GLANCE
The Broad River Retail Supply Chain Operations Professional will partner with our established 3PL provider to ensure final mile deliveries are executed to organizational standards. This high-profile position will act as a primary point of contact for all delivery related items across the Broad River Retail Organization. By creating and maintaining resources geared to improve the customer experience, the Supply Chain Operations Professional is expected to create a Premier delivery experience for our customers.
DAY IN THE LIFE AS THIS MEMORY MAKER
- Maintain oversight around loadout operations.
- Take lead role in handling live customer escalations in collaboration with our RTD team
- Ensure 3PL compliance to Broad River’s established SOP’s.
- Actively monitor routes throughout the day and identify exceptions
- Using KPI’s and various data sources, drive a culture of continuous improvement aimed at fulfilling our company’s purpose of “Furnishing life’s best memories”.
- Foster strong relationships with logistics partners to uphold high standards for white glove delivery services, emphasizing a collaborative approach to exceed customer expectations.
- Collaborate with other departments to optimize final mile delivery operations, emphasizing relationship-driven solutions to enhance efficiency and customer satisfaction.
- Identify replacement pieces for damaged merchandise identified during inspection/load-out
- All other duties as assigned
WORKPLACE ENVIRONMENT
While performing the duties of this job the employee can expect:
- The Supply Chain Operations Professional is expected to be in their assigned Distribution Center during morning load-out. After load-out is complete, flexibility to continue working from the DC or from home will be provided
- Employees must arrange an appropriate workspace that ensures their productivity. Must be able to take participate in virtual meetings, on-camera, and calls with minimal distraction
- Physical requirements such as extended periods of sitting, standing, and moving
In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.
MEMORY MAKER PERKS & BENEFITS
- Medical, dental, vision, and life insurance options
- Paid time off and 401K matching contribution
- Employee discount (40%) at BRR locations
- Internal Opportunities for career growth and advancement
OUR COMMITMENT TO YOU
Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.
