Commercial Auto Adjuster

Safety Insurance has become one of the leading property and casualty insurance providers in Massachusetts mainly because of our unwavering commitment to independent agents and their customers. Our success is built on a philosophy of offering the highest quality insurance products at competitive rates and providing the best service at all costs.

Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence.  Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step. 

At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you.

Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. That’s why we offer hybrid work options, flexible schedules, and a 37.5-hour workweek.  Conveniently located in the heart of Boston’s financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.

Safety’s benefits go beyond the basics. In addition to competitive salaries, our comprehensive benefits package includes:

• 3 weeks accrued paid time off + 11 paid holidays per year
• Health insurance (medical, dental, vision)
• Annual 401(k) Employer Contribution (up to 8% of your base salary)
• 100% tuition reimbursement
• Free on-site fitness center
• Complimentary coffee and breakfast service
• Hybrid work schedules
• Working Advantage Discount Program
• Employee Assistance Program
• …and much more!

Join Safety Insurance and discover a career that’s built to support your success – both personally and professionally.

This position is designed to adjust auto property claims for private passenger and business auto policies. It will also involve handling property damage liability claims from other policy types to include homeowners, business owners, commercial package, personal and commercial umbrella. The adjuster sets up the claim, investigates the accident or loss, determines coverage applicability or exclusions, makes a liability and deductible decision and processes payments along with applying the appropriate surcharge or subrogation demand.

Responsibilities

• Set up claims within either the WMS or EXCEED system from information received via fax, mail or phone call from our agent, insured, claimant or other person
• Determine and applies coverage and limits
• Gather information from witnesses, claimants and insureds in order to assess coverage, liability and damages
• Handle private passenger and commercial auto property claims in addition to property damage liability claims from Homeowners, Business Owners, Commercial Package, Personal and Commercial Umbrella policies
• Use various software applications and databases to adjust claims
• Identify bailment and subrogation opportunities
• Make liability and deductible decisions and processes payments
• Foster and maintains relationships with agents and policyholders through effective communication and excellent customer service skills
• Resolve claim issues with insureds, claimants and attorneys
• Apply accurate Massachusetts Standards of Fault or appropriate negligence statutes to establish liability
• Utilize vendors to assist with investigations, as necessary
• Identify the at-fault party, his/her insurance carrier, if any, and negotiates adverse subrogation claims
• Handle small claims lawsuits, including representing Safety at court proceedings
• Other duties as required

Qualifications

• College degree or commensurate experience is required
• 2+ years handling personal and commercial lines of insurance is preferred
• Demonstrated success handling complex auto claims
• Licensed in New England states is preferred
• Superior organization skills and attention to detail required
• Customer service experience required
• Excellent communication skills required
• Ability to work cooperatively within a team environment