The Infrastructure Administrator is responsible for the maintenance, support, and optimization of the organization’s core IT infrastructure—including servers, networks, storage systems, and cloud environments. In a healthcare setting, this role ensures the reliability, security, and performance of systems that support clinical operations, administrative applications, financial systems, marketing applications, and compliance applications, including critical EHR integrations and EHR Optimization. In addition to deep technical expertise, the ideal candidate brings project management capabilities and excellent collaboration skills, serving as an operational liaison between IT and all organizational departments to ensure technology solutions align with business goals, regulatory requirements, and patient care standards.
Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.
Compensation is determined by factors to include evaluating internal equity, individual experience and job value, and aligning with current external market pay to ensure fairness and competitiveness.
Job Responsibilities & Essential Functions
IT Infrastructure Oversight & System Support
- Manage core infrastructure systems across:
- Administrative platforms (e.g., HRIS, scheduling)
- Financial systems (e.g., ERP, billing)
- Marketing tools (e.g., CMS, CRM, Philanthropy, website)
- Compliance and governance systems (e.g., HIPAA reporting, audit platforms)
- Electronic Health Record (EHR) systems and clinical interfaces\integrations
- Ensure system availability, interoperability, and high performance across all Environments
Operational Liaison Role
- Act as a strategic and operational bridge between IT and business units to translate department needs into actionable technical solutions.
- Participate in planning and strategy meetings with clinical, compliance, finance, administrative, and marketing leaders.
- Communicate technical updates and infrastructure impacts clearly to nontechnical stakeholders.
Project Management & Collaboration
- Lead and contribute to IT infrastructure projects from planning through execution (e.g., upgrades, migrations, rollouts).
- Use project management tools and methods to scope, schedule, document, and track progress.
- Collaborate across multidisciplinary teams to ensure timely delivery and successful adoption of new systems or improvements.
- Coordinate vendor activities, contract support, and external resources as needed.
IT Infrastructure Management
- Manage Azure Active Directory and Microsoft Intune environments, including device management, compliance enforcement, and policy deployment.
- Maintain Hyper-V virtual environments and assist in managing hybrid cloud services (Azure/AWS).
- Ensure backup, recovery, and continuity plans are implemented and tested.
- Oversee physical network infrastructure (e.g., switches, cabling, patch panels) and perform routine inspections.
- Support endpoint configuration, updates, and security enforcement through Intune.
- Administer core Windows and hybrid Active Directory services, including DNS, DHCP, GPO, and file systems.
- Monitor system performance and logs, respond to alerts, and remediate infrastructure issues proactively.
- Partner with cybersecurity to apply system hardening, patching, and compliance measures (HIPAA, HITECH).
- Maintain comprehensive documentation of infrastructure systems and standard operating procedures.
- Assist in audits and demonstrate IT controls for internal and regulatory requirements.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Travel Required
Must have a valid driver’s license and reliable transportation that meets the organization’s Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events and trainings.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
