AMCI/YMCI Recovery Support Navigator

The Recovery Support Navigator will be a member of a multidisciplinary team fulfilling their job responsibilities in the office/community and/or through the utilization of CFS’ new Mobile Crisis Van (MCV). The Recovery Support Navigator will work with identified individuals who receive mental health outreach services through the MCV and/or the crisis center. The RSN will work closely with recovery coaches and be responsible for screening, intakes, insurance authorizations, and making appropriate referrals for services.

Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.

$1 per hour Language Differential! (eligible languages include: Cape Verdean Creole, Haitian Creole, Portuguese, Spanish or ASL)

Compensation is determined by factors to include evaluating internal equity, individual experience and job value, and aligning with current external market pay to ensure fairness and competitiveness. 

Job Responsibilities & Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Conduct screening and intake interviews to determine consumer eligibility for services
• Provide trauma-informed, recovery-oriented, person-centered care based on the unique needs of consumer
• Maintain professional relationships and connections with community resources and partners
• Engage and build rapport with consumer, assist with referrals and coordination to services and resources including but not limited to primary care, mental health treatment, addiction treatment, recovery support, employment specialists, housing specialists, DTA and other social supports
• Remain knowledgeable about the substance use disorder service system. Link the consumer to treatment and recovery resources including but not limited to Acute Treatment Services, residential treatment, nutritional counseling, support groups, medicated assisted treatment and Narcan education
• Helps peers to manage crises and strives to create safe spaces when meeting with peers
• Values communication and follows laws and rules concerning confidentiality, 42-CFR and respects others’ rights for privacy
• Maintain record-keeping as required by CFS, funding sources, and accreditation authorities
• Participate in all supervision and training activities as required by CFS, funding sources, and accreditation authorities
• Assist in maintaining a welcoming mobile environment free of clutter and debris, allowing for a positive therapeutic experience 

All 24-hour/Acute Care Services program staff are considered essential. Essential staff are defined as personnel who are expected to report to work as scheduled, regardless of holidays and/or during any emergency situation and/or agency closing (i.e., inclement weather) to ensure the ongoing operations of the program. May have to report to their home location office in the event of inclement weather that poses a danger to the operation of the MCV. 

Due to the type of work and client needs, this position may need to work beyond a forty-hour work week. Additionally, essential staff may be required to remain on shift or work an additional shift until relief staff are available.  

All 24 hour/Acute Care Services program staff will be assigned a home department.  However, there is an expectation that this position mobilizes and responds to cases throughout the catchment areas in times of need and reports to other MCI offices (New Bedford, Fall River, Plymouth) as requested by management. 

For overnight positions, staff are required to stay awake for the entirety of their shift.  

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

Travel Required

Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings
Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cultural Competency Qualifications: 

• Awareness of personal attitudes, beliefs, biases, and assumptions about others 
• Knowledge of the various dimensions of diversity, including gender, race, and ethnicity 
• Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way 
• Cultural knowledge of key populations that will be served to address disparities in service delivery
• Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own 
• Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency

Benefits:

• Heal and strengthen the lives of children and families
• Benefit eligible at 20+ hours
• Medical – Harvard Pilgrim/HealthPlans – 75% employer paid for full-time employees
• Dental – Delta Dental
• EyeMed Vision
• AbilitiCBT - FREE TO ALL EMPLOYEES
• 2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
• Generous sick time and personal time
• 11 paid holidays
• Tuition reimbursement – Up to $1,500 per calendar year
• Professional Licensure reimbursement (LICSW, LMHC)
• Flexible spending accounts – save on medical expenses and dependent care!
• 401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
• 100% Employer paid Life Insurance
• 100% Employer paid Long Term Disability and AD&D
• 24 hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, BJs membership discounts and employee appreciation events!

Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.