The Business Development Representative (Hospital & Clinical Outreach) is responsible for identifying, building, and maintaining referral relationships with hospitals, behavioral health hospitals, community mental health centers, and medical professionals. This role is focused on driving referrals to The Raleigh House through targeted outreach, on-site relationship-building, and strategic engagement with medical and clinical decision-makers. The ideal candidate will possess strong interpersonal communication skills, professional presence in clinical environments, and a deep understanding of behavioral health systems.
This position plays a key role in expanding our reach within the healthcare ecosystem and ensuring that referring providers are supported with timely information, collaborative communication, and a clear understanding of The Raleigh House’s services and value.
Essential Functions:
- Hospital & Clinical Outreach
- Serve as the primary liaison to key local and regional behavioral health hospitals, psychiatric units, medical hospitals, community mental health centers, and physician groups.
- Conduct routine, in-person site visits to exchange materials, maintain visibility, and build trusted partnerships.
- Referral Development
- Cultivate relationships with physicians, social workers, discharge planners, crisis teams, and other referral sources through strategic outreach and regular follow-up.
- Generate and manage new referral pipelines through networking, cold calling, targeted engagement, and relationship nurturing.
- Admissions Collaboration
- Support potential clients, families, and referral sources during the admissions process.
- Assist in placement coordination when Raleigh House is not the appropriate fit, maintaining a service-first approach to all inquiries.
- Strategic Communication
- Deliver clear, professional, and persuasive communication around The Raleigh House’s services, programming, and clinical offerings tailored to the medical and clinical audience.
- Attend relevant conferences, events, and networking opportunities within the healthcare sector to raise brand visibility.
- Cross-Departmental Collaboration
- Work closely with admissions, clinical, and leadership teams to ensure feedback loops, alignment on service delivery, and continuous improvement in referral partner communication.
- Brand Representation
- Promote The Raleigh House mission, values, and services with integrity, professionalism, and clinical fluency.
- Support branded outreach materials, educational presentations, and partnership meetings.
- Performance Expectations
- Meet or exceed KPIs related to:
- Weekly/monthly outbound calls and in-person visits to hospitals, CMHCs, and providers
- Inbound/outbound referral activity
- Strategic growth within hospital and medical verticals
Weekly/Monthly Goals:
Material Drops / On-Site Touchpoints – 10–12 per week
- Visit behavioral health hospitals, community mental health centers, medical hospitals, and physician groups to introduce yourself, deliver materials, and begin identifying the correct point of contact (discharge planner, care manager, psychiatrist, etc.)
- Focus on visibility, warm introductions, and gathering intel
Calls/Emails – 20–25 per week
- Follow up on drop-ins, request meetings, or reach out cold where no in-person access is available
- Focus on establishing rapport and identifying decision-makers
Meetings – 5–7 per week
- Once access improves, prioritize face-to-face or virtual meetings with key contacts (hospital social workers, intake teams, program directors, etc.)
- Many of these may be brief at first, check-ins, coffee meetings, or hallway conversations
Lunch & Learns / In-Services – 1 per month
- Coordinate with units or departments for structured presentations or Q&A sessions on The Raleigh House
- These may start small (a single team or shift) and grow over time
Facility Tours / Relationship-Building Visits – 1–2 per month
- Tour hospitals or invite hospital partners to tour Raleigh House
- Participate in treatment team meetings or staff events when appropriate
Focus Areas During Ramp-Up:
- Build a referral map for key hospital systems and community mental health centers
- Identify and document the right contacts at each location (name, title, decision-making power)
- Track number of new accounts established
- Establish baseline referral numbers from each vertical
Benefits:
- We offer training in EMDR, AcuDetox, LAC and other exciting opportunities.
- Health Insurance benefits including HSA options.
- Employer Paid Life/AD&D.
- Dental, Vision, and Voluntary Life/AD&D plans offered.
- Paid Vacation - 60 hours a year!
- Paid Sick Leave - up to 48 hours a year!
- 401k Plans Offered with up to 4% match.
- Work with a deeply committed, mission-driven team
- Beautiful ranch setting and well-cared-for horses
- Opportunities for professional development in equine and trauma-informed therapy
- Clinical support, regular team collaboration, and supervision
Salary starting at $75,000
