Student Account Representative, Baton Rouge

Job Summary

Under the supervision of the Baton Rouge Director, the Student Account Representative supports the university’s mission and strategic goals by managing key student financial operations and fostering positive campus relationships. This role involves direct interaction with students, faculty, and staff while performing a range of financial and administrative duties. The Student Account Representative plays a critical role in ensuring efficient, accurate, and student-centered business processes at the Baton Rouge site.

Duties and Responsibilities

This job description does not state or imply that these are the only duties to be performed by the employee occupying this position. Duties and responsibilities listed are essential job functions and exclude functions which are incidental to the performance of fundamental job duties.

• Assists the university in implementing the Statement of Purpose
• Assists the university in implementing the long-range institutional and financial plans
• Participate in the annual evaluation of the effectiveness of the Business Office
• Responsible for the day-to-day student business-related operations on the Baton Rouge site which include the following:
  • Receipt payments on student accounts (AR)
  • Receipt for payments for the General Ledger (G/L) including application fees and graduation fees
  • Record payments and adjustments in CAMS
  • Print student billing statements or schedules as needed
  • Deposit payments received into the university account
  • Assist students in resolving outstanding balances
  • Assist students with questions about refunds
  • Coordinate tutoring services and time cards as needed
  • Assist with new student orientation and registration
  • Assist with collection of outstanding accounts
• Actively work at establishing positive relationships with faculty, staff, and students 
• Assist in proctoring exams 
• Assist with monitoring and maintenance requirements of the Baton Rouge assigned Pcard 
• Greet and assist students, employees when entering office  
• Provide necessary forms to students/employees, and assist with completion of forms 
• Serve as receptionist as needed by answering phone, voice-mail, and email for the department and distributing messages as needed. 
• Distribute mail  
• Produce letters, reports, and minutes from rough drafts utilizing word processing skills. 
• Maintain an accurate and complete filling system for students and faculty. 
• Assist with revisions and printing requests for the School of Nursing and COHS 
• Complete special tasks including but not limited to fingerprinting students and faculty, completing special reports and documents, and arranging room assignments.  
• Organize and maintain student/employee files 
• Maintain program, student and employee forms and packets 
• Assist supervisor with planning, organizing and recording minutes for monthly faculty meetings.  
• Assist supervisor with planning recruitment, graduation and community of interest events. 
• Assist supervisor with processing purchase orders, check requests and mileage reports 
• Assist supervisor with printing and mailing student information, orientation, and admission information. 
• Assist supervisor with planning and coordination of student and faculty orientations 
• Remain cross-trained on other student services positions to provide student assistance during employee absences 
• Track and organize program applications  
• Maintain an effective working relationship with University personnel, students and the community 
• Maintain a clean and organized working environment 
• Demonstrate exceptional adherence to work schedules 
• Demonstrate exceptional adherence to University, COHS and School of Nursing, Policies/procedures. 
• Assist supervisor with duties as assigned

Required Qualifications

• Excellent people skills
• Excellent computer skills
• Ability to work in a multi-functional setting

Preferred Qualifications

• BS degree in Business
• Experience in handling money and making deposits

Physical Demands

• Must possess mobility to work in a standard office setting, and to use standard office equipment including a phone, computer and 10-key calculator
• Must have vision to read printed materials and a computer screen; hearing and speech to effectively communicate in person and over the telephone
• Must have the ability to sit or stand for extended periods of time (up to 4 hours consistently)
• Must have strength and agility to move files, paper boxes, and minor office equipment.
• Must have ability and stamina to accompany students and paperwork to and from Student Services.