POSITION SUMMARY:

The Clinic Coordinator plays a key role in providing exceptional nursing care and support through phone interactions. This position involves assessing patient inquiries and managing messages to ensure that patients receive timely follow-up and comprehensive care.

Duties & Responsibilities:

• Manages incoming clinical phone calls, which may include routing to appropriate personnel or initiating messages to practices via Cerner.
• Assess patient symptoms and concerns over the phone to determine urgency and need for follow-up care.
• Document patient information and care interactions accurately in the electronic health record (EHR) system.
• Assist in responding to messages, ensuring that patients receive accurate information and timely support.
• Assist with managing Cerner pools by reviewing and responding to patient-related tasks, such as lab results, medication refills, and patient inquiries within the Cerner system.
• Provides clinical guidance for the scheduling of patients.
• Notify patients of test results, medication refills, and other necessary follow-ups as directed by physicians.
• Assists with Transitions of Care Program when needed.
• Performs other duties as assigned

QUALIFICATIONS:

• Current MI RN, LPN, or CMA Certification required.
• Recent experience in a professional office setting.
• Experience with phone triage, call center nursing, or patient care coordination preferred.
• Strong communication and interpersonal skills, with the ability to listen, empathize, and clearly explain medical information.
• Critical thinking and problem-solving skills to assess and prioritize patient needs effectively.
• Working knowledge of modern professional office practices and procedures.
• Working knowledge of public relations and telephone etiquette.
• Ability to establish and maintain effective working relationships with doctors, other employees, and patients.
• Ability to deal with people tactfully and courteously.