POSITION SUMMARY:

The Clinic Coordinator plays a key role in providing exceptional nursing care and support through phone interactions. This position involves assessing patient inquiries and managing messages to ensure that patients receive timely follow-up and comprehensive care.

Duties & Responsibilities:

Manages incoming clinical phone calls, which may include routing to appropriate personnel or initiating messages to practices via Cerner.

Assess patient symptoms and concerns over the phone to determine urgency and need for follow-up care.

Document patient information and care interactions accurately in the electronic health record (EHR) system.

Assist in responding to messages, ensuring that patients receive accurate information and timely support.

Assist with managing Cerner pools by reviewing and responding to patient-related tasks, such as lab results, medication refills, and patient inquiries within the Cerner system.

Provides clinical guidance for the scheduling of patients.

Notify patients of test results, medication refills, and other necessary follow-ups as directed by physicians.

Assists with Transitions of Care Program when needed.

Performs other duties as assigned

Current MI LPN or CMA Certification required.

Recent experience in a professional office setting.

Experience with phone triage, call center nursing, or patient care coordination preferred.

Strong communication and interpersonal skills, with the ability to listen, empathize, and clearly explain medical information.

Critical thinking and problem-solving skills to assess and prioritize patient needs effectively.

Working knowledge of modern professional office practices and procedures.

Working knowledge of public relations and telephone etiquette.

Ability to establish and maintain effective working relationships with doctors, other employees, and patients.

Ability to deal with people tactfully and courteously.