POSTION SUMMARY: Responsible to greet and gather information from each patient providing high level customer service while facilitating accurate and timely completion of registration and preparing all patient accounts for inpatient/outpatient billing to maximize payment for hospital and clinic services. Responsible for verifying a patient’s insurance, benefits, coverage and eligibility.
DUTIES & RESPONSIBILITIES:
- Register outpatients in the order they arrive, making sure all orders have physicians signature and diagnosis. Help keep track of patients in the waiting area.
- Cerner/Revenue Cycle queues to correct and verify insurance and demographic information.
- Issue IMM Form to inpatient Medicare Patient and MOON form to outpatient Medicare Patient.
- Register emergency room patients.
- Register referral lab slips in a timely manner and get the information to the lab so they can process specimen. Make sure slips are signed by Physician and diagnosis in on the slips.
- Notify nurses that there is a patient that needs to be seen for triage.
- When appropriate make sure that the HIPAA privacy consent is signed, dated and witnessed and a copy given to medical records.
- Make sure that the consent for treatment is signed, dated and witnessed for each patient.
- Make sure that each authorization for services from a physician’s office is accurate, complete and if a prior-authorization is required. Route all outside orders to PA/CS office.
- Puts the correct insurance plan(s) in each admission and verifies that the patient’s contract number is correct. Scan Insurance card into EMR.
- Updates patient information each time a patient is seen at SMH. Check phone number, address, etc. for accuracy.
- Gets all important information when patient is admitted for an accident or for follow-up to an accident (when, where, how, why, potential workers compensation, etc.).
- Maintain files of outpatient information sheets and documentation.
- Originals - Medical records basket
- Departmental Copy - Send with patient to department
- Input outpatient account for employee physicals by client bill.
- Registers MCF (Medical Care Facility) patients as client bill, unless insurance is provided.
- Able to operate the ABN system and inputs the ABN information correctly and completely when needed during registration process. ABN starts in physician office.
- Work with the Patient Financial Counselor to assist patients if necessary.
- Work assigned holiday in rotation with other Business Office staff.
- Demonstrate appropriateness in meeting objectives in age-specifics.
- Collect co-pays on specialty clinic visits, receipt, and run report at end of shift.
- Train co-workers when needed.
- Assume door screener duties as needed.
- Performs other duties as assigned.
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