Program Manager - Community Opioid Intervention Prevention Program

Since 1970, Indian Health Council, Inc. (IHC) has provided high-quality, compassionate healthcare and support services to the nine Federally recognized American Indian tribes in north San Diego County. With more than 200 employees serving 2 clinic sites, IHC is proud of the diversity of its staff as a reflection of the community it serves. The reward of working at IHC is more than a paycheck and excellent benefits; it is the impact and contribution to the Tribal community that employees value most. If you are passionate about improving the overall health and wellness of our tribal community, IHC is looking for people like you.

About Us
• Patient-Centered Care: Medical, Dental, Behavioral Health, Pharmacy, Social Services
• Research focused: Community Based Participatory grant-funded research programs; we are a Native American Research Center of Health (NARCH).
• Accredited as an ambulatory health care center by AAAHC

Our Philosophy
At IHC, we believe in empowering our patients with knowledge to achieve their healthcare goals. We strive to treat the whole person using a multifaceted approach to include physical, mental, emotional, and spiritual aspects of health and wellbeing.

Our Benefits
PPO medical, dental, and vision insurance with low employee contribution; company-paid life and disability insurance; malpractice coverage for providers; 403B retirement with company matching; generous PTO and Sick time; 14 paid holidays; paid jury service; and paid bereavement leave; reimbursement for professional license(s), and certifications such as CPR and continuing education units. Our facility also qualifies as a high-need area for provider CA State and Federal Loan Repayment Programs.

Job Description

Job Title: Program Manager - Community Opioid Intervention Prevention Program

Reports To: Health Promotions Director

FLSA Status: Exempt

Classification: Regular, Full-Time

Schedule: Monday - Friday

Location: Onsite

SUMMARY:

Under the direction of the Health Promotions Director, this position is responsible for managing and implementing activities that align with the Community Opioid Intervention Prevention Program. The COIPP Program Manager will be responsible for supervising and ensuring that the COIPP team is aligned with the program goals, objectives and activities timeline and all associated reporting. The COIPP Program Manager will oversee the Wellness Coordinator, Wellness Navigator and Tribal Practices Coordinator.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The information in this job description indicates the general nature and level of work performed. It is not designed to be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job position. Duties and responsibilities may change (be assigned or removed) at any time with or without notice.

1. Manage the daily operations of the department, or sub-section of the department.

2. Direct and participate in the development, interpretation, evaluation, and recommendation of department policies, procedures, rules, and regulations for the effective operation of programs and services. Engage and participate in continuous quality initiative (CQI) activities, including data collection, monitoring, and reporting.

3. Work with the department director to create short- and long-term department goals and objectives that align with organizational strategies. Implement and monitor strategic action plans and goal achievement, communicate outcomes to subordinate employees.

4. Manage and direct the work of subordinate employees, by establishing work schedules, creating assignments, setting priorities and monitoring productivity, and time and attendance. Responsible for ensuring adequate staffing coverage in accordance with minimum staffing plans.

5. Develop and communicate individual goals for subordinate employees, monitor and evaluate employee performance through the review of completed work assignments and work techniques. Identify employee development and training needs and ensure that training is obtained. Make recommendations for personnel actions.

6. Facilitate internal and external collaborative meetings, ensure health promotions information is disseminated and gathered with accuracy and cultural relevancy.

7. Clearly communicate project goals and coordinate appropriate activities/meetings to ensure goals are met.

8. Partner with local treatment and recovery centers in a manner consistent with Tribal preferences and beliefs on the development and implementation of a quality improvement plan focusing.

9. Establish collaborations with state, territorial, and/or local Tribal entities to improve effective recovery and linkage to tribal resources.

10. Provide or collaborate on the development of training for Opioid Use Prevention including MAT/MOUD staff that specifically addresses the needs of community members.

11. Maintain well-organized documentation, tracking, and reporting processes.

12. Responsible for uploading/submitting all required grant reports following Director approval.

13. Attend department meetings, and community collaborations to provide presentations, support, and other resources to staff and program affiliates.

14. Participate in local community gatherings/events for outreach and awareness.

15. Position may be re-assigned during activation of EOP.

SUPERVISORY RESPONSIBILITIES

Manages one or more subordinate employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring under consult with Health Promotions Director and training employees; planning, assigning, and directing work; appraising performance; rewarding, and disciplining employees; addressing complaints and resolving problems.

TRAVEL & DRIVING REQUIREMENTS

· Must be able to travel

· Driving is required for this position

EDUCATION AND/OR EXPERIENCE

· High school diploma or GED required.

· Bachelor’s degree preferred.

· 4 years’ experience in related program coordination, administration experience or equivalent combination of education and experience.

· 1 year supervisory experience managing employees, interns, or volunteers.

· Applicant must have excellent computer skills and be a self-starter.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

· Experience working with Tribal communities.

· Knowledgeable of Southern California Tribes.

· Self-motivated with the ability to exceed patient expectations.

· Excellent organizational skills to effectively handle multiple tasks.

· Flexibility to support change, with varying schedules, as necessary.

· Excellent interpersonal communication skills.

· Excellent public speaking skills.

· Proficient in productivity software: Microsoft Office 365, Microsoft Teams (messaging, virtual meetings, file sharing) and Share Point.

· Proficient in Canva.

· Proficient in electronic health records software.

· Utilization of Paycom and PolicyTech systems.

CERTIFICATES, LICENSES, MEMBERSHIPS AND REGULATIONS

· A valid California driver’s license and a good driving record will be required at the time of appointment and must be maintained throughout employment.

· Current CPR certification or attainment within 6 months of hire.

· Applicants must successfully pass a pre-employment physical exam, tuberculin skin test or x-ray and urine drug screen test.

· Health must be adequate to perform all duties of the position.

· Must pass criminal background check.

WORK ENVIRONMENT

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.

· Indoor office environment, may attend occasional outreach events in the community.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job position. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to walk and stoop. The employee must regularly lift and/or move up to 10 pounds; may frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.

CUSTOMER RELATIONS

1. Respond promptly and with caring actions to patients and employees.

2. Maintain professional working relationships with all levels of staff, patients, and the public.

3. Be part of a team and cooperate in accomplishing department/organizational goals and objectives.

QUALITY MANAGEMENT

1. Display knowledge of normal signs of human development and ability to assess and provide age-appropriate care.

2. Contribute to the success of the organization by participating in quality improvement activities.

SAFETY

1. Maintain current knowledge of policies and procedures as they relate to safe work practices.

2. Follow all safety procedures and report unsafe conditions.

3. Use appropriate body mechanics to ensure an injury free environment.

4. Follow all infection control procedures including blood-borne pathogen protocols.

HIPAA/COMPLIANCE

1. Maintain privacy of all patient, employee, and volunteer information. Access such information only on a need-to-know basis and for business purposes only.

2. Comply with all regulations regarding corporate integrity and security obligations.

3. Report unethical, fraudulent, or unlawful behavior or activity.

Indian Preference shall be given in accordance with IHC’s Policies and Procedures.