Account Manager (Lighting Customer Service)

Do you enjoy helping people and thrive in busy environments? We are looking for an individual who will serve our clients and our team with passion, accuracy and efficiency. If you are looking for a company with a high standard of ethics who genuinely cares about their employees and the community, then join us at Regency Supply!  No Lighting Experience required.

The Position: 

The Account Manager contributes to Regency by taking care of customer requests including orders, returns, claims, quotes and product or service questions.  This employee would initiate product sourcing, account set-up, account maintenance, and custom catalogue management. 

A Great Candidate Has:

• Customer service experience, 2+ years preferred
• Experience working within tight deadlines
• Office or call center experience handling client requests via high volume phone calls and emails
• Proficiency in Microsoft Excel and Outlook
• Self-awareness and a desire to grow
• Must be a problem solver, organized, and have excellent time management and multi-tasking skills
• Must have great phone etiquette, and have clear and friendly communication

Your Day-to-Day: 

• Process inbound/outbound customer calls using proper telephone etiquette and a personal/conversational approach.
• Consistently providing levels of service, which ensure TRU needs of the customer are met - Task, Respect, Uniqueness (TRU).
• Stay informed of all Account Rules, ensuring orders are in compliance with those rules.
• Process orders with accuracy and efficiency.
• Utilize provided tools and acquired product knowledge to quickly and accurately identify desired product. 
• Quickly and accurately translate product part numbers from one brand to another, maximizing profit margin potential while properly gauging customer requirements.
• Consistently suggest value added services, alternate products, and full case pack quantities while processing customer orders.
• Provide administrative assistance to Account Managers - e.g. product guide creation, NAED projects, order/quote entry, RMA entry, etc.

What We Offer:

• Values centered work environment
• Medical, Dental, Vision and Life Insurance!
• Employee Assistance Program
• Paid holidays, paid time off and sick days included + BDAY day off
• 401k
• Employee discounts
• And much more!

Regency Supply

Regency Supply is a full-service lighting distributor with more than 40 years in business and lighting distribution centers across the country. Our customers include Retailers, Restaurants, Banks, Hotels and Hospitality. We help clients with everything from pre-construction design support and energy-saving retrofit projects to on-site maintenance, easy product replacement, lamp recycling, and more. Our commitment to service doesn’t end with our clients’ lighting needs. We’re committed to making a difference in their lives, the lives of our staff, our communities, and our world at large.

Regency Supply is an Equal Opportunity Employer. Opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, military and veteran status, and any other characteristic protected by applicable law.