Take a leap and join our team!
At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.
Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.
Get to know us: About - Gesa Credit Union
Role Summary:
The Consumer Lending Quality Assurance Specialist is responsible for quality assurance of processes and procedures within the Consumer Lending Departments. Responsible to create and maintain a system to conduct audits for accuracy of processes and required documentation while ensuring proper records are maintained in applicable systems. Ensure though the audit process that staff are adhering to all regulations, policies, procedures and checklists. This position functions as a strategic partner within the business by building effective relationships, understanding the business processes and communicating audit findings effectively to leadership.
What You Will Be Doing:
- Create and maintain processes for the reporting and tracking of document errors and quality assurance measurables.
- Audit to quality measurables as outlined in Consumer Underwriting Guidelines, Operational Policy, department checklists and processes outlined by the AVP of Consumer Underwriting and the AVP of Document Processing.
- Perform operational and procedurals audits, report findings in various formats such as reports, presentations, graphs, flow charts, etc. Actionable items will be reported on a monthly basis or as needed based on the severity of the findings.
- Serve on assigned project teams as a Subject Matter Expert (SME).
- Preform quality testing for underwriting, document processing, and indirect funding.
- Develop quality assurance standards and look to continuously enhance processes.
- Collect, analyze, interpret, and document information that support audit conclusions.
- Willingly perform other job-related projects and duties as assigned, self-initiating assistance to team members when appropriate.
- Conduct SLA (service level agreement) analysis.
- Assists with development of checklists, policies, and procedures as assigned by management.
- Maintain awareness of changes to laws, rules, regulations, policies and procedures which impact duties and responsibilities of the position. Provide training to staff as needed.
- Ensure compliance of all local, state, and federal laws/regulatory requirements as related to the functional areas of the job, including Truth in Lending, Reg B, Reg Z, and Bank Secrecy Act.
- Ensure compliance with legal requirements, lending regulations and internal policies and procedures.
- Display mutual respect, trust, and dignity, while acting in the best interest of the credit union following all policies and procedures as expected by management. Lead by example by always displaying a high level of ethics and integrity.
- Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism.
- Perform other duties as required.
About You:
- Strong organizational and planning and must have the ability to manage multiple tasks and work to time sensitive deadlines.
- Strong attention to detail and accuracy.
- Excellent collaboration, communication, and leadership skills.
- Exceptional ability to collect data, define problems, establish facts, and draw valid conclusions.
- Uses interpersonal skills to ensure employee related issues are handled in a fair and consistent manner.
- Excellent written and verbal communication skills.
