Take a leap and join our team!
At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.
Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.
Get to know us: About - Gesa Credit Union
Role Summary:
Reporting to the AVP of Collections and Loan Servicing, the Collections Manager/Team Leader preserves the credit union assets by controlling delinquent accounts, collecting delinquent loan payments, recovering collateral, and setting goals and targets for the department. This position will lead department personnel-related issues including participation in the hiring process, scheduling, coaching, monitoring, performance evaluations and correcting performance or behavior deviations utilizing the progressive discipline process. Responsibilities include overseeing the bankruptcy functions to mitigate loss to the credit union. Always maintain a professional demeanor while working with members, vendors, and staff.
What You Will Be Doing:
- Lead, motivate and provide directions to the credit union’s Collections Team. This includes coaching, mentoring, and evaluating the performance and behavior of individual collectors; monitoring and managing the productivity, efficiency, and effectiveness of the credit union’s collection function; and establishing and maintaining clear and productive lines of communication with all stakeholders
- In partnership with the credit union’s Credit Risk Management function, develop, monitor, and periodically report on metrics that measure department level and individual staff level productivity, efficiency and effectiveness and ensure that all standards are clearly defined for all functions and for all stakeholders
- Maintain the credit union’s delinquent accounts at or below acceptable levels to be identified by credit union management or industry standards
- Ensure all collection activity is legal and follows credit union policy. Keep management informed of operational issues affecting the credit union’s collection activities. Provide monthly (or as requested) reports which reflect all collection activities
- Analyze the financial situation of delinquent borrowers. Take action to repossess collateral when arrangements to bring the loan current are unsuccessful
- Testify at legal proceedings as required
- Supervise the bankruptcy functions currently assigned to the Bankruptcy Specialist position, to include assisting assignments to our internal legal counsel
- Review collectors’ work queues to monitor and measure performance
- Inform management of trends in loan underwriting contributing to delinquent/charged-off loans
- Must understand and perform Bank Secrecy Act (BSA) functions, as applicable to job responsibilities
- Attend credit union training sessions, conferences and seminars as approved by supervisor. Maintain awareness of policies and regulations related to duties and responsibilities
- Conduct regular staff meetings and one-on-one meetings with individual team members
- Maintain a cohesive, highly trained, and motivated staff sufficiently to meet department goals and demands
- Perform personnel-related staffing, scheduling, training, and performance evaluation of all assigned staff. Adhere to the progressive discipline process and respond to performance or behavior deficiencies promptly
- Develop recommendations for cost efficiencies, process improvements, pricing, and enhancements to products by monitoring trends in loan performance
- Maintain a dependable record of attendance and timeliness
- Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism. Consistently display respect for all areas of diversity and levels of knowledge.
- Display leadership values, act in the best interest of the credit union
- Lead by example, control risk, and manage/operate in a safe manner
- Work closely with the IT Administrators and all management personnel in the credit union to ensure a collaborative effort
About You:
- Ability to organize, prioritize and manage multiple complex tasks
- Ability to effectively communicate ideas and information, both orally and in writing
- Ability to maintain thorough knowledge of collection and credit union programs, products, and services
- Ability to solve problems and exercise sound judgment when performing duties and working with members
- Ability to analyze information and recommend achievable process improvements to the Executive Team
- Consistently display and maintain courtesy, tact, and diplomacy with current and potential members, peers, and staff
- Ability to direct, train, lead and motivate assigned staff to complete all tasks assigned accurately and within time prescribed
Leadership Core Competencies:
Leaders at Gesa Credit Union are lifelong learners who, by developing themselves, are better able to grow our team members and our organization as well as serve as influential role models for each other. We believe that every team leader, no matter their position or years of experience, must model and continue to strengthen these competencies which are foundational to our view of leadership and support the achievement of our strategic goals.
- Leading Others
- Developing Others
- Emotional Intelligence
- Social Responsibility
- Performance & Results Orientation
