Position Title: Night Desk Attendant
Department: Public Safety / Housing and Residence Life
Reports to: Lieutenant, Public Safety
Primary Responsibilities:
The Night Desk Attendant plays a vital role in maintaining a safe, secure, and comfortable residence hall environment for Monroe Community College students. This position focuses on general reception, administrative support, and critical safety and security functions during evening and overnight hours, contributing directly to the well-being and success of MCC's diverse student population.
Specific Responsibilities:
Safety and Security
- Maintain an active awareness of residence hall surroundings and the general environment, ensuring that non-resident visitors and guests are appropriately checked in according to established procedures. This includes verifying photo ID for all guests and residents.
- Conduct bag checks of individuals entering the residence halls as per established Public Safety and Housing policies to ensure the security of the building.
- Report all unusual, suspicious, or unsafe behavior/activities to residence hall staff (Resident Director, Graduate Assistants, Resident Assistants) and/or Public Safety immediately.
- Assist Housing and Residence Life staff and Public Safety in responding to emergency situations, including but not limited to fire alarms, medical emergencies, and disruptive incidents.
- Enforce PNG List.
- Be knowledgeable of and adhere to all policies and procedures outlined in the MCCA Employee Handbook, Housing Policy Manual, MCC Student Handbook, Emergency Operations Guide, and other relevant college policies.
- Ensure that only authorized personnel are in the desk area.
- Assist Public Safety and Photo ID in maintaining proper student access to the residence halls using the Security Desk system.
Reception and Administrative Support
- Serve as the primary point of contact at the residence hall Night Desk Attendant desk during scheduled hours.
- Respond and report out any concerns to Public Safety using the provide technology, documenting observations, concerns, and reminders for subsequent shifts.
- Maintain the Visitor Log, accurately logging guests and checking for banned visitors.
- Ensure the desk area is left in a neat and orderly manner at the end of each shift.
Customer Service and Communication
- Maintain a professional, courteous, attentive, and responsive demeanor at all times when interacting with students, staff, and visitors.
- Reflect a positive attitude and actively support all Housing and Residence Life and College policies.
- Observe confidentiality rules at all times and without exception regarding student information and incidents.
- Collaborate effectively with Resident Directors, Graduate Assistants, Resident Assistants, Public Safety officers, and other college personnel to ensure a seamless and supportive living environment.
