Client Support Specialist - IHOT

SUMMARY:

The Client Support Specialist works as a member in our In-Home Support Team to provide outreach, engagement, and support to adults with mental health challenges to help them meet basic needs and connect with behavioral health (BH) programs.  The Client Support Specialist will provide case management, service linkage, outreach and engagement, peer support and other services to consumers of the IHOT program to help them improve their wellbeing, functioning, and readiness to engage in BH services.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:   

• Follows leads to find participants in the community.
• Provides general outreach at community resource centers and homeless encampments. 
• Facilitate intake and screening services for clients.
• Participate in case planning with client and family.
• Provides motivational interviewing (MI) and case management services to assist clients to improve life domain functioning and increase their engagement in BH programs.
• Provides skill-based and solution-oriented peer support. 
• Services are provided in natural settings such as community, home, shelters, and homeless encampments to improve accessibility. 
• Provide linkage to crisis support services.
• Referral services to basic needs and the broader continuum of care including early psychosis services, Intensive Outpatient Services, Full Service Partnerships, Parent Helping Parents, crisis and inpatient care, and specialty care (eating disorder treatment, residential treatment, partial hospitalization, etc).
• Assist with coordinating and providing transportation for medical care, therapy, court hearings, or other pertinent treatment appointments/activities.
• Maintain a flexible schedule, which includes evenings and weekends as needed.
• Complete all necessary regulatory documentation required County Department of Behavioral Health and BWC policies and procedures.
• Maintain minimum billable hours to meet productivity expectations.
• Participate in Quality Assurance/Quality Improvement activities and initiatives.
• Attend agency and other program meetings as appropriate.
• Participate in agency Safety initiatives and proactively report safety issues to management immediately.
• Regular attendance is a requirement of the position.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:   

This job has no supervisor responsibilities.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform all essential duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience working with culturally diverse adults is required.  

EDUCATION AND/OR EXPERIENCE:     

High School Diploma plus relevant lived experience related to mental health care, housing instability, and/or substance use recovery.  Knowledge of needs of culturally diverse transition age youth/ young adults required.  Knowledge of SCC Behavioral Health systems and procedures highly desired.  Medi-Cal experience highly desired.  Must have proven experience with needs and resources for clients with mental health and/or substance abuse issues.

LANGUAGE SKILLS:                    

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of clients or employees of organization.  Bilingual communication skills desired (English/Vietnamese or Spanish/English).

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid California driver’s license with access to a personal vehicle with current insurance that can be used for company business. Current CPR and First Aid Certification required (or complete within 30 days of hire).  Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations. TB test required.

MATHEMATICAL SKILLS:

Ability to work with basic mathematical concepts as required for reporting.  

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software.  Internet research skills are a plus. Ability to learn and utilize EHR system to document services provided.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; stand, use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee is required to stand and walk up to 2 miles per day. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.  

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Job duties may be completed in various settings including: office buildings, client/family homes, outside, at community locations, in your vehicle, at hospitals, and homeless encampments.

EEO: 

Bill Wilson Center is an Equal Opportunity/Affirmative Action employer.

This position description intends to describe the general nature and level of work being performed by people assigned to this job.  It is not intended to include all duties and responsibilities.  The order in which duties and responsibilities are listed is not significant.  Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.