Receptionist - Family Resource Center

About Bill Wilson Center:

Bill Wilson Center provides services to more than 5,000 children, youth, young adults and families in Santa Clara County. Additionally, we reach more than 109,000 clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center! 

Job Summary:

The Receptionist reports to the Director of Family Resource Center and is responsible for all reception desk duties, greeting clients and visitors, performing administrative tasks, data entry, working with staff and volunteers and assisting with various projects at Bill Wilson Center’s Family Resource Center.

Essential Duties/Responsibilities:

• Responsible for answering all calls in a professional and timely manner and ensuring that calls are routed to the appropriate staff, program, or department.
• Responsible for opening the front desk office at 9:00 a.m. Tuesday – Saturday.
• Provide and promote a welcoming and tidy front desk and lobby atmosphere.  Conduct a preliminary assessment of visitors/callers' needs (services, information, donations) and refer to the appropriate staff/program/department.  Use appropriate boundaries with clients.
• Responsible for all room scheduling for 1100 Shasta building for staff training and workshops. 
• Pick up and distribute mail to programs located at 1100 Shasta building.
• File and sort service tracking sheets and track needed data for diapers and wipes provided to clients.
• Process in-kind donations and provide receipts to donors. Inform the Community Resources team of the donation and assist with any sorting required. Assist with contacting programs to pick up donations.
• Ensure that the site is clean and neat and report any maintenance or safety issues to the Facilities Manager immediately.
• Regular attendance and punctuality is a requirement of the position.
• Support the families who are receiving services at the Resource Center.
• Additional duties as assigned.

Education and Experience:

• High School Diploma or equivalent plus two or more years of administrative, clerical, receptionist, or related work experience. 
• Personal or lived experience with the criminal/legal system, housing instability, social services, or other systemic challenges is valued.

Required Skills/Abilities:

• Ability to work in a high-paced, team environment where multi-tasking is required.
• Bilingual (English/Spanish) communication skills required.
• To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software. Internet research skills are a plus. 
• Knowledge of using Google Suite is preferred.
• Knowledge of using Canva software is a plus.

Physical Demands:

• The employee must occasionally lift and/or move up to 25 pounds.
• Remain stationary for long periods of time.
• Ability to reach high or low access areas.
• Ability to walk/move to different rooms within buildings.

Work Environment:

• The noise level in the work environment is usually moderate.
• Awareness of visitors' safety and surroundings.

Salary Range:

$23.00 - $25.00 per hour

Employee Benefits & Perks:

We offer a generous compensation package for full-time employees that includes the following:

• 4 Weeks Accrued PTO
• 14 Paid Holidays Per Year
• Paid Health, Dental, Vision & Voluntary Life Insurance Plans
• Flexible Spending Plans for Medical, Dependent Care, Parking and Transit
• 401 (K) Retirement Plan
• 24/7 Employee Assistance Program
• Upward Career Mobility
• Discounts and Savings through Tickets At Work and LifeMart  

EEO:

Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.