Assistant Distribution Manager - Third Shift/Overnight

WORK SCHEDULE

Overnight/Early Morning Hours- Full Time

Job Summary

This exempt position concentrates efforts in managing the daily operations leading to the successful distribution of newspapers and/or other products to the client’s customers in accordance with corporate policy and standard operating procedures, ensuring customer service and financial goals and objectives are met and/or exceeded.

Essential Functions & Responsibilities

• Responsible for ensuring overall center environment is clean, safe, well organized and productive work environment

• Assists in managing the daily operation and staff at a Distribution Center

• Oversee the printing, review and distribution of all emails and route paperwork in advance of operations.

• Supervise the unloading of delivery trucks and verify arrival time and accurate receipt of all products.

• Oversee the accurate distribution of copies to Delivery Service Providers.

• Manage the communication of complaints or delivery requests to Delivery Service Providers on a daily basis (including daily review of the previous day’s complaints).

• Maintain the Distribution Center files securely, including proper sequencing of subscriber accounts and street directory maintenance.

• Develop a comprehensive understanding of the Delivery Service Provider agreement, and administer it effectively. Utilize the terms of the Delivery Service Providers agreement to insure the best possible service.

• Contract Delivery Service Providers and maintain contracts securely.

• Show geographic territory to new Delivery Service Providers including route assimilation.

• Prepare the weekly route settlement to ensure proper payment to Delivery Service Providers for services rendered.

• Ensure that procedures are followed which will enable every subscriber to receive a dry, undamaged copy of the product, on time, every day that is included in the subscriber’s product code.

• Communicate directly and professionally with subscribers to resolve delivery problems.

• Assist in recruiting, interviewing, and on-boarding new members of the Distribution Center support staff.

• Train Distribution Center support staff to perform all functions of the operations they are responsible for, ensuring learning is achieved.

• Assist in preparing and conducting Quarterly Check-Ins for Distribution Center support staff.

• Manage the geographic territory, identifying efficiencies in route restructuring opportunities to ensure the best possible delivery service in the most cost-effective manner.

• Ability to oversee distribution operations, positively impacting customer service.

• Regard “excellence in customer service” as a main priority.

• Other duties as assigned