About Us
Inform Diagnostics, a Fulgent Genetics Company, is a nationally recognized diagnostics laboratory focused on anatomic pathology subspecialties including gastrointestinal pathology, dermatopathology, urologic pathology, hematopathology, and breast pathology.
Founded in 2011, our parent entity, Fulgent Genetics, has evolved into a premier, full-service genomic testing company built around a foundational technology platform.
Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike.
Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company.
Summary of Position
The Manager, Support Services provides supervision, leadership and coaching for transcription and data entry employees. Responsible for ensuring the department is performing at the level it should be, meeting all goals, and the quality of results being reported are at the appropriate level. This position resolves any professional conflicts. Work with upper management to ensure all policies and procedures are carried out, and that their unit meets all necessary regulatory guidelines.
Key Job Elements
- Provides supervision, leadership and coaching for Data Entry, Transcription, Report Production, Specimen Processing Supervisor, and Support Services Supervisor
- Oversees teammates, allocates, monitors and evaluates work of personnel.
- Evaluates quality transcription work, editing and quality check.
- Evaluates quality data entry accessioning work and quality check.
- Distributes reports within 24/48 hours to include mailing outside referral reports.
- Interacts with technical staff and supervisors to resolve challenges that may arise.
- Review of quality control records, proficiency testing results, and preventative maintenance records;
- Direct observation of performance of instrument maintenance and function checks; assessment of problem solving skills.
- Regulates all Quality Assurance (QA)/Quality Inspection (QI)/Quality Control (QC) to ensure laboratory standards and regulations are maintained.
- Oversees with the selection, training, mentoring, and performance evaluation of lab team.
- Resolves employee relations issues and recommends disciplinary action when required. Initiates disciplinary action when control results exceed defined acceptance limits.
- Acts as final point of contact on technical, procedural, and policy questions. Keeps team informed of new processes and general updates.
