First and foremost, culture and a team-centric mentality are one of the most important attributes we look for in a future team member. We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner.
The primary responsibility of this position is providing a higher-level of support to our clients. The future team member would work in Maryland, supporting clients both remotely and onsite at the clients' locations. Currently we support 300+ clients in a wide array of industries.
Main Duties:
- Proficient at designing, building, migrating and maintaining:
- Business networks and systems, including hardware.
- Window Servers and Active Directory, DNS.
- Secure and redundant infrastructures, i.e. AV, firewalls, GPO, high-availability solutions.
- Microsoft Exchange and email security/filtering solutions.
- Office 365
- MS Azure
- Some other technical facets, details or requirements of the position may include, but not limited to:
- Manage and execute projects to meet deadlines and client expectations.
- Configure & manage Microsoft Server & Exchange Servers with PowerShell expertise.
- Administer, configure, maintain, and upgrade various VMware technologies
- Administer, configure, maintain, and upgrade Citrix XenApp & XenDesktop environments
- Administer and configure NAS and SAN technologies from various vendors
- Install, configure, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Cisco, Extreme, HP, Meraki, Netgear, SonicWALL, UniFi.
- Provide Disaster Recovery and backup solutions and support using eVault, Zerto, Veeam, Shadow Protect, and others.
- Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
- Configure, deploy, maintain, troubleshoot computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
- Make scheduled or emergency onsite visits to the various locations in NJ, NYC areas
- Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
- Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
- Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
- Help develop and guide other systems engineers to their full potential.
- To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
