Network Doctor is an IT managed services firm where company culture and teamwork are essential. Our firm provides IT support to hundreds of SMB companies across a diverse range of industries including finance, healthcare, real estate, non-profit, and others.
We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner. This ideology is at the core of who we are and want to be. We are looking to hire individuals with a passion for working in a team environment alongside many talented technology and administrative professionals.
The primary responsibility of this position is to provide Onsite Technical Support to a client located in Palm Springs, California as the Resort's Systems Engineer. The future team member would work at the client location daily, Monday - Friday. The candidate should be a motivated individual looking to work in a stimulating, fast-paced and fun atmosphere. Responsibilities will be diverse and often require personal judgment.
Job Responsibilities and Duties
- To maintain a first-class level of customer service insuring that all customers are treated efficiently and in an appropriate manner.
- Proficient at designing, building, migrating and maintaining:
- Business networks and systems, including hardware
- Window Servers and Active Directory, DNS
- Secure and redundant infrastructures, i.e. AV, firewalls, GPO, high-availability solutions
- Microsoft Exchange and email security/filtering solutions
- Office 365 Admin (Outlook/Teams/OneDrive)
- MS Azure
- TCP/IP and Wi-Fi Networking
- Spam Management
- Point-of-Sale Systems
- Apple Device Management
- Physical Access Control Systems
- Security Camera Systems
- Some other technical facets, details or requirements of the position may include, but not limited to:
- Manage and execute projects to meet deadlines and client expectations.
- Configure & manage Microsoft Server & Exchange Servers with PowerShell expertise.
- Administer, configure, maintain, and upgrade various VMware technologies
- Administer, configure, maintain, and upgrade Citrix XenApp & XenDesktop environments
- Administer and configure NAS and SAN technologies from various vendors
- Administer and configure Firewall and NAT, Oracle OPERA Cloud PMS, JAMF Pro MDM; Mimecast Administration; Dormakaba/SAFLOK; Hikvision NVRs
- Install, configure, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Cisco, Extreme, HP, Meraki SD-WAN, Netgear, SonicWALL, UniFi.
- Provide Disaster Recovery and backup solutions and support using eVault, Zerto, Veeam, Shadow Protect, and others.
- Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
- Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
- Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
- Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
- Help develop and guide other systems engineers to their full potential
