Site Manager

ROOF ABOVE

Roof Above is North Carolina’s most comprehensive homeless service provider. Our mission is to unite our community to end homelessness, one life at a time. We focus on individuals experiencing homelessness by offering everything from street outreach to shelter to rapid rehousing to permanent supportive housing. Our services and programs reach more than 1,400 individuals every day across nine campuses in Charlotte. Roof Above was created through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019.

POSITION SUMMARY

The Centre Terrace Site Manager is responsible for both preserving he culture and the day-to-day oversight of a supportive, sober living, affordable housing community for men. This role provides leadership and supervision to on-site case management and ensures that the program maintains a trauma-informed approach rooted in dignity, accountability, and community.  The Site Manager will serve as a liaison between the property management and facilities team as a partner, ensuring the property is well-maintained and managed.   The ideal candidate will bring strong leadership skills, comfort with financial data and spreadsheets, and a deep commitment to supportive housing principles.

ESSENTIAL FUNCTIONS

• Program Design & Culture: Serve as a thought partner to organizational leadership in refining program and housing strategy.  Ensure culture of team is implementing program design and supporting adherence to community guidelines, including random toxicology screenings
• Supervision: Provide direct supervision to case managers, RAs, and other program partners.  As needed, provide therapeutic support and case management support to those in the Centre Terrace community. 
• Occupancy: Design and support intake process which helps us to select and welcome new members to the Centre Terrace community.  Develop partnerships with referral partners and work with property to maintain occupancy. Likewise, ensure a process in which if people are not able to live within community guidelines, they are asked to leave the community. 
• Program Content: Support the coordination and implementation of enrichment programming and community-building opportunities for residents. Potential to lead a portion of program content, if desired and needed.
• Property Support: Collaborate with property management to monitor rent collection, support arrears engagement, and resolve lease violations. Monitor the physical condition of the site and coordinate maintenance needs in collaboration with property management

OTHER DUTIES

• Participate in or lead tenant conflict resolution and behavior agreements in alignment with program policies
• Ensure team is entering accurate documentation and data entry into the Homeless Management Information System (HMIS) and internal tracking systems
• Participate in Roof Above’s extended leadership team and all-staff events
• Participate in staff training and development activities as directed.
• Represent Roof Above in community partnerships and collaborations relevant to the Centre Terrace program
• Other duties as assigned

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED

• Bachelor’s degree in social work, public administration, business, or related field (or equivalent experience); Master’s preferred
• Minimum of three years' experience in housing or human services, with at least two years of supervisory experience
• Familiarity with supportive housing, recovery models, and trauma-informed care
• Strong organizational and administrative skills
• Experience with rent collection processes and working with property management is highly preferred
• Excellent interpersonal and communication skills, including conflict resolution and team leadership
• Experience with HMIS or other client data systems a plus
• Proficient in Microsoft Office, particularly Excel
• Valid driver’s license required

PROGRAM OVERVIEW

Centre Terrace is a substance-free, shared housing community designed for adult men with a history of homelessness and substance use. The program emphasizes stability and long-term housing support while requiring sobriety as a condition of tenancy. Residents will have access to onsite case management, enrichment programming, and support in navigating both community-based services and interpersonal dynamics. Toxicology screening is a component of the community accountability model.

WORKING ENVIRONMENT

This position is based onsite at the Centre Terrace property. Standard work hours are Monday through Friday, 9 AM to 5 PM, though flexibility is required for occasional evening or weekend hours and emergency response when required. The role requires a balance of direct staff leadership, tenant engagement, and administrative follow-through. The ideal candidate is responsive, solutions-focused, and comfortable supporting a community with complex needs.

OUR VALUES

Heart for the Work

• We choose this work and embrace this place.
• We practice radical compassion.
• We each do our unique part to end homelessness.

Solution-Oriented

• Grounding ourselves in what we know, we imagine what is possible.
• We are intentional about getting the right people involved and we move towards effective action.
• We are exhaustive in our search for solutions.

Bring Our Best

• We practice self-care, self-awareness, and safety.
• We recognize what we need to let go of to move forward.
• We exercise diligence and grit.

Value Others

• We honor the profound worth of each life and our work reflects it.
• We meet people where they are and approach others with genuine curiosity.
• We know we can’t do it alone.  We are stronger and smarter together.

Roof Above is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees