Systems Administrator II

Primary Objective

The Systems Administrator II provides first level tech support as well as serves as an escalation point including, planning, deploying, troubleshooting and maintenance in all aspects of the infrastructure environment. The Systems Administrator II will be required to perform moderate level to complex technical and administrative tasks. This candidate will be performing duties within the scope of the policies and procedures defined by CEENTA.

Essential Functions

• Ensuring the security and efficiency of IT infrastructure
• Monitoring system performance and troubleshooting issues
• Collecting and analyzing data to forecast infrastructure system needs before issues arise
• Identifying issues and implementing plans for remediation before the issues negatively impact the business
• Performing intermediate Active Directory Administration tasks
• Performing Software Updates (Windows and other 3rd party software)
• Performing moderate data backup configuration/restores and disaster recovery efforts
• Installing and configuring software and hardware on physical and virtual systems
• The ability to read and write instructions in English, see, hear, operate a computer, comprehend and then carry out directives when instructed
• Ability to meet the physical and mental demands of the position
• The ability to work on-site
• Predictable, reliable, and prompt attendance

Skills and Abilities

• Proficient with the installation, configuration and troubleshooting of virtual computer systems
• Ability to communicate professionally (written and verbal)
• Works independently with minimal supervision
• Ability to coordinate and lead moderate initiatives and projects

Core Competencies

• Continuous Learning – Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Customer Service Orientation - Generally applies fundamental service techniques and adheres to proper customer procedures when interacting with customers.
• Dependability - Demonstrates the ability to follow through with work assignments and support management's policies and procedures.
• Follow-up – Monitoring the results of delegations, assignments, or projects, considering the skills, knowledge, and experience of the assigned individual and the characteristics of the assignment or project.
• Initiative – Taking prompt action to accomplish objectives; acting to achieve goals beyond what is required; being proactive.
• Planning - Develops plans that are aligned with corporate policies and budgets.
• Relationships - Displays a compassionate attitude toward the needs of others.

Clinical Competencies (if applicable)

N/A

Accountability

Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.

The Systems Administrator II plays a critical role to ensure that computer systems are ready and available to enable providers to efficiently care for patients.

Education

Associate Degree in Business or IT-related field or higher

Experience

• 2-4 years of experience or equivalent professional experience
• Intermediate experience with Windows Server Operating Systems
• Intermediate experience with Active Directory
• Basic to moderate understanding of networking concepts and integration of systems and devices

Certificates, Licenses, Registrations

• Epic Systems Certification or Competency
• IT Certifications related to essential job functions

Training Period

Employee is expected to have a certain level of aptitude and experience to perform the job duties as outlined in the Essential Job Functions section. The Information Technology field is constantly changing, and it is expected that the Systems Administrator II will use the resources available (both internal and external, free and paid) to obtain additional training necessary to keep up with current technology. It is expected that after one year in the position the employee will be proficient in the role of Systems Administrator II.

Work Environment

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role is primarily remote, with a requirement of being local to Charlotte, NC due to onsite training and meetings. 

Supervisory Responsibilities

The Systems Administrator II reports to the Manager, Infrastructure / Interfaces, as well as the CIO, with oversight from CEENTA leadership as needed.

This position has no supervisory responsibilities.

Position Type and Expected Hours of Work

This position is full-time.

The standard working hours are from 8am to 5pm Monday through Friday, however, the job of monitoring critical infrastructure systems is a job that will require availability for any emergent situations as determined by management, 24 hours a day, 7 days a week and 365 days a year. Additionally, many of the job functions performed will require a system downtime which will require frequent availability outside of the standard working hours and on weekends.

This position will require participation in a periodic on-call rotation that will require taking a lead role in coordinating response efforts for emergent situations.

This position is eligible, under the manager’s discretion, for telecommuting after the successful completion of a

1. day probationary period of good standing and demonstrated competency in the Systems Administrator role.

Physical, Mental and Other Requirements

The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

Strength guidelines: Employee may be occasionally expected to lift up to 75 lbs.

Motion parameters: Employee will be required to sit in front of a computer for long hours, typing and perform repetitive clicking of a mouse. Must be able to climb stairs, walk, squat, kneel and carry equipment to and from a job site.

Mental Demands:

Mental requirements: Employee must have the ability to problem solve, ability to work under pressure, the ability to make quick decisions, the ability to thrive in fast-paced environment, the ability to interpret data, and the ability to work alone for long stretches of time without direct supervision.

Other Requirements: 

• Active & Current Driver’s license 
• Clean driving record 
• Consistent and Reliable Transportation 
• Polite and professional disposition 

Travel

Occasional travel (up to 7 days a week) to all clinic, datacenter and training locations is required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to add or change the essential job functions of this position at any time without notice.

A Typical Day in the Position

Typically, the time is spent with day-to-day operational tasks and some project-based initiatives.  These tasks include:

• Oversee and provision user account management
• Oversee auditing processes of Active Directory and similar functions
• Responsible for design, deployment and troubleshooting of monthly server patching
• Design, plan, and implement fundamental group policies for an enterprise environment
• Administer and support Office 365, Azure, Teams and Exchange policies and services
• Perform and investigate compliance requests relating to litigation hold and eDiscovery
• Responsible for configuration and maintenance of security and access control functions for the Epic application
• Monitor and troubleshoot Epic related components and functions (servers, print queues, etc.)
• Perform general load balancer administration tasks and troubleshooting
• Assist in the management and installation of SSL certificates
• Configure Single Sign On (SSO) integration within Azure & Enterprise Applications
• Participate in assessments to identify risks and adherence to regulatory and security requirements
• Monitor and address incoming tickets in the Ticketing system
• Monitor and respond to alerts initiated by monitoring systems
• Assist in daily escalations from Support Staff and Cross-Functional team members
• Work with other senior staff members to resolve escalated, complex incidents
• Support and maintain various aspects of the environment relating to telephony, networking, and security