Total Rewards Consultant

Primary Objective 

The Total Rewards Consultant supports the development, administration, and analysis of compensation and benefits programs across CEENTA. Conduct job evaluations and market pricing to provide pay recommendations. Develop compensation philosophies, design salary structures, build job architecture frameworks, and draft pay practice guidelines to support equitable, competitive, and scalable total rewards strategies aligned with organizational goals. Conduct formal assessments of job roles to determine appropriate Fair Labor Standards Act (FLSA) exemption classifications, focused on compliance with federal wage and hour regulations. 

Essential Functions 

Compensation: 

• Conduct market pricing and benchmarking for clinical, administrative, and leadership positions using healthcare-specific survey data. 

• Support annual compensation reviews, merit and incentive programs, and physician/non-physician pay structures. 

• Evaluate internal equity, FLSA classifications, and job structures to maintain fair and compliant pay practices. 

• Develop and maintain salary ranges and job descriptions in collaboration with Executive Team. 

• Provide analytical support for compensation modeling, pay adjustments, and reclassification requests. 

Benefits: 

• Responds expeditiously to benefit inquiries from employees on plan provisions, benefits enrollments, leave of absence inquiries, status changes, and other general inquiries. 

• Ensures the accuracy and timeliness of all benefits enrollments and data transmission to vendors. 

• Provides creative ways to update and educate employees on health and welfare programs and areas including the development of employee communications, website content, and ideas to improve employee knowledge and engagement. 

• Prepares schedules and materials for the annual open enrollment process and helps deliver open enrollment meetings.  

• Communicates LOA related changes to payroll department to ensure accurate pay for employees in a timely manner. 

• Maintains complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and best practices documentation.  

• Performs data integrity and compliance audits of benefits and leave of absence data as well as invoice reconciliation.  

• Provides necessary benefits and leave of absence reports as needed.  

Analytics and Reporting: 

• Develop and maintain total rewards dashboards and reports, providing insights on turnover, pay competitiveness, and benefits cost trends. 

• Conduct pay equity and workforce analytics to support HR strategy and compliance goals. 

• Ensure data integrity and consistency across HRIS, compensation, and benefits systems. 

Compliance & Governance: 

• Ensure compliance with federal, state, and local regulations including FLSA, ERISA, ACA, HIPAA, and Joint Commission standards. 

• Participate in audits and prepare required documentation for internal and external reviews. 

• Maintain confidentiality of employee and organizational information at all times. 

Skills and Abilities  

• Excellent verbal/written communication skills and interpersonal/customer service skills. 

• Familiarity with healthcare compensation benchmarking and market survey data. 

• Exceptional time management and organizational skills, attention to detail, ability to comprehend, interpret, and apply appropriate sections of applicable laws, guidelines, regulations and policies.  

• Strong capability to prioritize daily tasks and projects well. 

• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices and the administrative practices related to workforce management.   

• Strong analytical, organizational and problem-solving skills. 

• Ability to interpret complex data and present findings clearly. 

• Proficient with Microsoft Office Suite and HRIS. Must have proven advanced Excel skills.  

Core Competencies 

Building Positive Working Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals.  

Follow-Up - Monitoring the results of delegations, assignments, or projects, considering the skills, knowledge, and experience of the assigned individual and the characteristics of the assignment or project.  

Planning and Organizing - Establishing courses of action for self and others to ensure that work is completed efficiently.  

Managing Work - Effectively managing one’s time and resources to ensure that work is completed efficiently.  

Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.  

Compliance - The standards, processes, and procedures in place to ensure products, services, and practices comply with legal and regulatory requirements. 

Training Period 

The role will require at least one year of on-the-job training. This job requires a vast knowledge of teammate’s responsibilities and structure of the business.  

Accountability 

Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A. 

Education 

• Education: Bachelor’s degree in human resources, Business Administration, Finance, or a related field. 

Experience 

5 years of experience in total rewards, compensation, benefits, or HR analytics within a healthcare environment preferred. 

Certificates, Licenses, Registrations 

• SHRM-CP, CEBS, or CCP required 

Work Environment 

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Fast-paced work environment. 

• Conflicting priorities and tight deadlines. 

• Collaborative team dynamic. 

Supervisory Responsibilities 

This position does not have any direct supervisory responsibilities.  

Position Type and Expected Hours of Work 

Full-time (Core business hours Monday through Friday). Additional evening/weekend hours may be required. 

Physical and Mental Requirements 

The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical Demands: 

• Prolonged periods of sitting at a desk and working at a computer. 

• Must be able to lift up to 15 pounds. 

Mental Demands: 

• Ability to maintain strict confidence. 

• Ability to navigate difficult conversations and maintain composure when handling sensitive and personal information. 

• High emotional intelligence required. 

Travel 

Ability to work onsite and travel in a reliable vehicle between assigned locations with predictable, reliable and prompt attendance. 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned.  

CEENTA retains the discretion to ad or change the essential job functions of this position at any time without notice. 

A Typical Day in the Position 

Orientation and Onboarding are worked on every day. Other day-to-day responsibilities revolve around business and HR team need. Must have the ability to prioritize and working flexibility are necessary traits for every day.