Resident Life Coach Supervisor

The Door empowers young people to reach their full potential by providing comprehensive youth development services in a diverse and caring environment.  At The Door, youth can access health care and education, mental health counseling and crisis assistance, legal assistance, college preparation services, career development, housing supports, arts, sports and recreational activities, and nutritious meals – all for free and under one roof.   

The Door operates two Supportive Housing sites, East 9th Street (The Foyer), which consists of 28 individual studios and 12 one – bedroom, for families, and The Lee, which consists of 55 units: studios and shared suites providing social service supports for the young adults that reside in the Supportive Housing Programs, located in the Lower East Side and Alphabet City. The Door's Supportive Housing program ideally serves young adults aged 18 – 26, some residents range in upper 20’s to mid-30’s, who are experiencing homelessness and may struggle with managing mental illness and substance use. Some clients may also be aging out of foster care or may have young children of their own. The goal of supportive housing at The Door is to support the residents in maintaining permanent housing, maintaining ADL’s, developing appropriate coping skills, and working towards greater independence. The Resident Life Coach Supervisor will be responsible for providing direct management and oversight for residents and staff at The Lee.  

Who you are:  

• An empathetic, interpersonal, solution driven leader who understands how trauma, development, and mental illness can impact a young person's abilities.  

• Eager to provide leadership support to actualize the client's skill development, personal growth, and long-term stability for the program’s success.  

• Your expertise is rooted in clinical skills, developing, facilitating, and supervising educational, social/emotional, and recreational programming.  

• You have a task-related managerial approach.   

Responsibilities: 

• Directly supervise two Resident Life Coaches and two resident aides and provide individual delivery of services to the residents of the housing program, ensuring goal focused skill development and support of residents. Tasks may include 

• Monitoring and reviewing all documents (case notes, service plan and psychosocial assessments, etc.) completed by Resident Life Coaches, with an attention to ensuring, accurate, timely and high-quality documentation. 

• Ensure that the resident aides are developing groups that fit the needs of the resident. 

• Follow up with the Resident aides to complete inventory checks, complete wellness checks, and are identifying residents who are high risk and that need wellness checks. 

• Ensure timely communication between all shifts.  

• Review shift reports being completed by the Resident Aides. 

• Complete a Supervisor Review/Assessment for clients in the residential program 

• Ensure program case contact expectations are being met by staff 

• Provide weekly supervision, support, and guidance to the Resident Life Coaches to monitor individual case load assignments, ensuring case equity whenever possible. 

• Monitor on a monthly basis Key Performance Indicators required by contracts and funders (Data Driven Assessment Supervision) 

• When appropriate, assume direct coaching responsibilities for select cases 

• Collaborate with the Program Director, Assistant Director and RLC Supervisor at the other site, building partners, and other program leadership, ensuring that both program and resident needs are being met; this includes data driven supervision of direct reports and self, monthly reports, and quarterly reports to The Door and funders. 

• Provide support to residents and staff in the milieu environment, responding to crises as needed 

• Coach program staff to develop and use a clinically informed practice that serve youth and young adults 

• Participate in rotating On-Call schedule, staff supervision and site management (weekends/holidays are part of on-call coverage) 

• Develop weekly tasks for resident aide including assistance and observation of weekly programming for residents. 

• Review all shift and incident reports 

• Sit on a treatment team to address incidents  

• Facilitate housing staff meetings, create agendas, and assist with staffing schedules 

• Attend all relevant meetings, training, workshops, and outside events. 

• Other responsibilities and functions as assigned by supervisor 

Qualifications: 

• Master’s degree in a mental health, social service, or education-related field, advanced degree preferred 

• Minimum of two years of experience coaching or case management with young adults with mental health, substance use, and/or developmental challenges 

• Experience with coaching staff to develop professional skills 

• Knowledge of and experience using positive youth development and trauma-informed principles to inform individual and group work with clients  

• Excellent organizational skills 

Preferred Experience :

• Previous supervision and case management experience 

• Previous experience working with young adults and families with young children in a residential setting 

• Knowledge of NYC Housing Systems 

• Previous experience conducting interviews and assessments of clients 

• Strong organizational, communication, and follow-through skills 

• Experienced at coaching other staff and driving professional development

Work Schedule: Monday through Friday 35 hours/weekly; includes evenings and some weekends. 1 late night 10 am - 6 pm

Salary: $68,000 - $70,000 annually

COVID -19 POLICY

The Door follows the CDC and NYS recommendations to prevent the spread of COVID-19. The Door requires all new hires to be vaccinated against COVID-19 unless they have a qualified exemption.

We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal opportunity employer for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.